Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Connect Housing Association Limited's maladministration rate (86%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202520160 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of a bed bug infestation, nor in its handling of the associated complaint. The landlord responded promptly, applied…
202230251 Housing association
The Ombudsman found maladministration across the landlord's handling of new-build defects communication, garden issues, complaint handling, and record keeping, ordering £1,950 total compensation, an apology, and reviews…
202207740 Housing association
The Ombudsman found maladministration by Connect Housing Association in its handling of a resident's reports of anti-social behaviour (ASB) and its complaint handling. The landlord failed to follow its ASB policy, did…
202205230 Housing association
The Ombudsman found maladministration in the landlord's handling of reported excessive heating issues in the resident's flat, due to poor communication and failure to keep the resident updated on investigations.…
202113795 Housing association
The Ombudsman found no maladministration regarding the landlord's handling of door and skirting board repairs, but found service failure for a three-month delay in adding leak sealer to the heating system and failing to…
202012071 Housing association
The Ombudsman found no maladministration in the landlord's handling of damp issues, the resident's request for children to be present during visits, anti-social behaviour reports, repair requests, and rent account…
202003899 Housing association
The Ombudsman found service failure in the landlord's handling of noise nuisance reports, as it delayed implementing short-term solutions despite knowing the impact on the resident. Maladministration was found in…
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