Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Connect Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202230251
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: concerns about its communication regarding: a fly infestation; road, curb, and pothole safety issues;…
202207740
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of Anti-social Behaviour (ASB). Complaint..
202205230
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of reported heating issues in the property. The Ombudsman has also considered the landlord’s complaint handling.. Total…
202113795
The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of This complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs at her home,…
202012071
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: A gas leak that impacted the residents health. The length of time it took to…
202003899
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord's handling of the resident’s reports of noise nuisance. The Ombudsman has also considered the landlord’s handling of the…
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