Connexus Homes Limited

The Ombudsman found no maladministration in the landlord's handling of concerns about the timing of tenant meetings and about staff conduct and provision of information, but found service failure in its complaint…

The Ombudsman found service failure in the landlord's handling of the resident's rehousing request, as it did not consistently act on the known medical need for a 2-bedroom property and could have added her to its…

Service failure in handling the managed move request, maladministration in damp and mould handling (significant repair delays), reasonable redress for a missed inspection, and service failure in complaint handling.…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of The landlord’s handling of the resident’s reports of damp. We have also considered the…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of how the landlord dealt with: Concerns about the condition of the property when the resident moved in.…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Heating and hot water repairs. The resident’s complaint. Our…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould..

The Ombudsman found no maladministration in the landlord’s handling of the landlord's: Response to the resident’s reports of damp and mould in the property. Complaint handling..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: The replacement of the heating system and the resident’s reports of damp and mould. Request for…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports that: A tile had come off the roof. The tile had broken her car windscreen and…

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s response to: The resident’s reports of noise nuisance from her neighbour (“N”).…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of a change to its Unacceptable User Actions and Behaviour Policy..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of excess cold, poor insulation, draughty windows and doors, and its communication and complaint…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: The removal of Japanese knotweed at the property. The resident’s complaint.. Total compensation ordered:…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of damage to her furniture due to damp and mould.. Total compensation ordered: £150.

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s response to reports of unsafe windows in the property. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of reports of: Damp and mould. Antisocial behaviour (ASB). The unsuitability of the property and the…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of The landlord’s handling of reports of reports of a damp and water ingress in the property. The landlord’s response to concerns…

The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s subject access request and freedom of information request. Response…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: handling of the resident’s reports of anti-social behaviour (ASB); handling of the resident’s request to be moved to a suitable…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s tenancy sign-up..