Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Cornerstone Housing Limited's maladministration rate (0%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202500987 Housing association
There was no maladministration in the landlord's decision not to remove a tree overhanging the resident's allocated parking space. The landlord acted in line with its tree management policy, took advice from a qualified…
202126945 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of anti-social behaviour (a neighbour dispute), request for a designated parking space, or request for CCTV permission. The…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.