Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 29 published decisions.
Cornwall Housing Limited's maladministration rate (86%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202515950 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's report of a leak and her concerns about pest infestations, ordering a written apology, £500 compensation (£150 for the leak, £350 for…
202520036 Local authority / ALMO / TMO
The landlord failed to carry out works after its initial inspection of damp and mould, leaving the issue unresolved and causing distress and inconvenience. The landlord offered £1,000 compensation, which the Ombudsman…
202507285 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's installation of a new heating system and the associated running costs, or in its complaint handling. However, it found maladministration in the landlord taking…
202453003 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about major building works, repairs and disabled adaptations, with the high/low rising bath, hoist track, porch radiator,…
202441209 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to reports of noise nuisance, as it failed to respond to two initial reports and did not discuss the noise or floor coverings with the neighbour, despite…
202331715 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports (failing to complete risk assessments, agree action plans, or use alternative evidence-gathering methods) and in its…
202345829 Local authority / ALMO / TMO
The Ombudsman found service failure regarding the landlord's response to the resident's request for operatives to wear PPE when attending his property, as the landlord failed to ensure PPE requirements were passed to…
202443635 Local authority / ALMO / TMO
Severe maladministration found in the landlord's handling of damp and mould, with persistent failures to progress repairs causing worsening conditions and significant distress. Maladministration found in radon handling…
202419341 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to the resident's reports of antisocial behaviour (noise) from her neighbour, and in its handling of the associated complaint. The landlord's delay in…
202431990 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports about damp and mould. There were multiple failings, including unreasonable delays in diagnosing and completing works, inadequate…
202407068 Housing association
The complaint concerned the landlord's response to the resident's reports of a rat infestation at her property. The Ombudsman found the landlord was entitled to rely on its repairs policy (which makes pest control in…
202225892 Local authority / ALMO / TMO
The landlord failed to adequately investigate repeated reports of persistent car repairs by neighbours, relying on a single inconclusive visit, and significantly delayed both stages of its complaint response. The…
202219381 Housing association
The landlord was found to have severe maladministration for taking over 2.5 years to address a roof leak, causing progressive damp and mould, and maladministration for poor complaint handling that took 8 months. The…
202117201 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of electrical issues (delays, incorrect information about safety check results, and failure to raise urgent repairs) and in its complaints handling…
202213342 Housing association
The Ombudsman found maladministration by Cornwall Housing Limited for its handling of a resident's complaint about contractors not wearing PPE. The landlord failed to update the resident's vulnerability records for…
202204685 Housing association
The Ombudsman found no maladministration in the landlord's handling of boiler repairs, as temporary heating was provided within 24 hours and the repair completed within three working days. However, there was service…
202216451 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's prolonged delay (over a year) in addressing heating and insulation issues at the resident's property, causing significant distress and inconvenience to the…
202122560 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about neighbours' ages and tenancy breaches, as the tenancy agreement had no age restriction and the landlord responded…
202113354 Housing association
The landlord was found to have maladministration for its excessive delay (over 8 months) in repairing a defective wet room floor, failing to inspect the hazard for a disabled resident, and for its poor complaint…
202206342 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of a resident's reports of smoke nuisance from a neighbour's open fire. It treated the issue solely as a repair matter, failed to investigate under its…
202104789 Housing association
The Ombudsman found maladministration in the landlord's response to damp and mould reports (unexplained 11-month delay, poor record keeping, blaming resident's lifestyle without evidence) and its response to a…
202200208 Housing association
The Ombudsman found that the landlord's offer of £636 compensation for its handling of repairs following a burst water main provided reasonable redress. However, there was service failure in the landlord's complaint…
202106464 Housing association
The Ombudsman found no maladministration by the landlord regarding its handling of roof and guttering repairs, as it had carried out a number of repairs over time and the delay in March 2021 was short. However, there…
202010641 Housing association
The Ombudsman found service failure by Cornwall Housing Limited in its handling of the resident's reports of roof leaks in June and October 2020. The landlord delayed responding to both reports, failing to treat water…
201900404 Local authority / ALMO / TMO
The Ombudsman found reasonable redress regarding the landlord's handling of compensation for water ingress, damp and mould, as the landlord's award of £7,083.14 was generous, exceeded its own policy limits, and properly…
202011484 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's handling of shower repairs (delayed, poorly documented) and for its complaint handling (delayed initial response, inappropriate refusal to escalate). The landlord…
202009312 Local authority / ALMO / TMO
The Ombudsman determined the complaint was outside its jurisdiction because it concerns personal injury from alleged lead poisoning, which can only be considered through the courts.
202001647 Housing association
The Ombudsman found that the landlord's offer of £250 for delays in ceiling repairs was reasonable redress. There was no maladministration in the landlord's handling of the rent account or its response to the resident's…
201907060 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's decision to charge the resident for repairing a tap that the resident had installed without permission, as the tenancy conditions made the resident responsible…
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