Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Cossington Housing Co Operative Limited's maladministration rate (0%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202215613 Co-operative
The Ombudsman found no maladministration by the landlord in its handling of the resident's broken boiler repair and subsequent compensation request. The landlord responded within emergency timescales, proactively…
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