Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Cotman Housing Association Limited's maladministration rate (60%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202405270 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's ASB reports (it missed early opportunities to carry out a risk assessment and agree an action plan) and service failure in its complaint…
202219362 Housing association
The Ombudsman found maladministration for the landlord's knowledge and information management (poor record-keeping and a misdirected letter) and for its handling of ASB reports (lack of impartiality, giving noise…
202016991 Housing association
The Ombudsman found no maladministration by Cotman Housing Association in its handling of the resident's application to be rehoused. The landlord acted within the constraints of a third-party nomination scheme, clearly…
201914754 Housing association
The Ombudsman found that the landlord made a reasonable offer of redress (totalling £1,330.04 including a new carpet and compensation) for failures in handling repairs after a boiler leak, including delayed electrician…
201909104 Housing association
The Ombudsman found no maladministration regarding the landlord's handling of the resident's request for compensation for damaged flooring following a sewage pipe leak, as there was insufficient evidence of damage and…
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