Cottsway Housing Association Limited

The Ombudsman found no maladministration in the landlord's handling of the carpet removal charge of £333.39, which was valid under the tenancy agreement. However, the landlord's complaint handling was criticised for…

The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of The applicant’s complaint is about the landlord’s handling of its property allocation process. We have also…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Concerns regarding adaptation works completed to the driveway. Requests for repairs.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s dissatisfaction about evidence it relied on in a court case against him..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s request for a replacement tap. This Service has also considered the landlord’s complaint handling..

The Ombudsman found no maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202312919 Cottsway Housing Association Limited 25 September 2024 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s refusal to install the resident’s preferred choice of flooring..

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: Response to recharges that were raised for major works carried out. Complaint handling..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs to the mains water pipe. Water quality concerns. Application of its permissions policy.. Total…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of noise disturbance and antisocial behaviour (ASB)..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of staff conduct. Communication about keeping dogs at the property..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of, and response to, the resident’s application for a mutual exchange..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of, and response to, the resident’s application for a mutual exchange..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of a leak and her subsequent request for compensation..

The Ombudsman found maladministration in the landlord’s handling of : The condition of the property when it was let. The landlords handling of the resident’s request for compensation for items damaged in a flood. The…

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of mould growth in his property..

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s report of her neighbour’s shed causing damage to her garden and restricting natural…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of antisocial behaviour (ASB) perpetrated by its residents..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request to be allowed to retain CCTV he had installed prior to seeking its permission..