Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 14 published decisions.
Crawley Borough Council's maladministration rate (79%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202342908 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s requests that it should carry out repairs at the property. We have also…
202426918
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s request for permission to store and charge a mobility scooter.. Total compensation ordered: £50.
202329723
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs to an uneven communal pavement and drain. The associated complaint.. Total compensation ordered:…
202309971
The Ombudsman found reasonable redress, maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of a breach of General Data Protection Regulations (GDPR). The…
202201018
The Ombudsman found no maladministration, maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s: Response to reports of leaks. Response to the associated repair work from…
202201938
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns that a sensitive let was not enforced. The landlord’s response to the resident’s reports of…
202200784
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs needed to the extractor fan and ceiling in the resident’s bathroom. The associated complaint..…
202113941
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s decision to recharge the resident for repairs following a flood in her property..
202103813
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of noise nuisance from neighbouring properties,…
202016326
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for compensation for damage to her laptop computer following electrical work in the property..
202006821
The Ombudsman found service failure, reasonable redress in the landlord’s handling of This complaint is about how the landlord handled arrears on the resident’s rent account..
202012035
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of The resident has complained that the landlord has offered insufficient compensation in response to their…
202003168
The Ombudsman found maladministration in the landlord’s handling of This complaint is about: The resident’s liability to pay costs relating to repairs to his porch roof, included in his 2018-2019 service charges. The…
201913362
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident's reports of:.
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