Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 9 published decisions.
Croydon Churches Housing Association Limited's maladministration rate (78%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202339342 Housing association
The Ombudsman found service failure in the landlord's handling of damp and mould in the property, citing delays, poor communication, missed appointments and a failure to address damage to belongings, but no…
202326263 Housing association
The Ombudsman found service failure in the landlord's response to the resident's request to re-classify the property/reduce rent and in its complaint handling; no maladministration on the legality of the tenancy…
202414028 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould and outstanding repairs, and maladministration in its handling of her move to temporary accommodation. It…
202309423 Housing association
The Ombudsman found maladministration in the level of compensation the landlord offered for the time taken to resolve damp and mould on a bedroom wall. It ordered £1,000 additional compensation, an apology and a senior…
202126515 Housing association
The Ombudsman found maladministration in the landlord's response to reports of subsidence causing damage to the property, its handling of repairs (including a fire door and roof leak), and its complaint handling. The…
202006660 Housing association
The Ombudsman found no maladministration in the landlord's response to mouse infestation reports, but service failure for poor record keeping and delays completing repairs (damp/mould and kitchen light).…
202007420 Housing association
The Ombudsman found no maladministration regarding repairs to damp and mould or the resident's wish to move property. The landlord acknowledged its earlier failings (fitting incorrect fans), partially upheld the…
202003675 Housing association
The Ombudsman found no maladministration in the landlord's handling of pest infestation reports, flooring renewal, and staff conduct concerns. However, the landlord's complaint handling was criticised for delays and an…
202001549 Housing association
No maladministration in the forced entry for an emergency leak, as proper notice was given. Service failure in handling heater disrepair due to poor contractor oversight and failure to fully investigate delays. Service…
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