Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 9 published decisions.
Croydon Churches Housing Association Limited's maladministration rate (78%) is broadly in line with the average for housing association (80%) across published Ombudsman determinations.
202339342 Housing association
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) We have found: Service failure in the landlord’s handling…
The Ombudsman found service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s: Request to re-classify the property and reduce the rent. Concerns…
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of T he complaint is about the landlord’s handling of the resident’s: reports of damp and mould and outstanding repairs. move to…
The Ombudsman found maladministration in the landlord’s handling of the level of compensation offered by the landlord for the time it took to resolve damp and mould on a bedroom wall in the resident’s property.. Total…
The Ombudsman found service failure, maladministration in the landlord’s handling of REPORT COMPLAINT 202126515 Croydon Churches Housing Association Limited 23 October 2023 Our approach The Housing Ombudsman’s approach…
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of The complaint is regarding the landlord’s: Response to the resident’s reports of a mouse infestation. Handling…
The Ombudsman found no maladministration in the landlord’s handling of The resident complained: About repairs to resolve damp and mould in her property; That she should be allowed to move property..
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of:.
The Ombudsman found service failure, no maladministration in the landlord’s handling of This complaint is about the following issues: The landlord’s handling of leaks to a neighbouring property, including its handling…
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