Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 15 published decisions.
Croydon Council's maladministration rate (47%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202104074 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of subsidence repair reports, with significant delays from October 2020 to May 2021, poor record-keeping, lack of an action plan, and failure to keep the…
202005025 Local authority / ALMO / TMO
The Ombudsman found service failure by Croydon Council for delays in addressing damp caused by a bathroom leak (28 working days vs 3-day target) and for delays repairing the resident's back door (exceeding 60-day target…
202006659 Local authority / ALMO / TMO
The Ombudsman found service failure for avoidable delays of around one month in responding to the resident's repair concerns, and maladministration for the landlord's complaint handling which took over four months to…
202011528 Local authority / ALMO / TMO
The Ombudsman determined the complaint was outside its jurisdiction because it concerns an insurance claim and alleged damage to property during repairs, which is a matter for the courts to consider.
202009684 Local authority / ALMO / TMO
The Housing Ombudsman determined that the complaint about the landlord's handling of noise nuisance reports was outside its jurisdiction because the noise pollution team acts in the landlord's capacity as a local…
202004277 Local authority / ALMO / TMO
The Ombudsman declined to investigate the complaint about mutual exchange applications and alleged discrimination, as the matters had been or could be raised in legal proceedings (court claims in 2017 and 2020), and the…
202005370 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of ASB reports due to a lack of proactive investigation and poor record-keeping, and service failure in complaint handling due to a five-month delay in…
202012506 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Croydon Council in its handling of the resident's reports of anti-social behaviour (noise nuisance) and overgrown trees/vegetation from a neighbour. The landlord took…
201910960 Local authority / ALMO / TMO
The Ombudsman found maladministration by Croydon Council for significant delays in completing repairs that were outstanding when the resident moved in, including a front door replacement that took over four months, and…
202004576 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Croydon Council regarding its response to allegations made about the resident by neighbours and staff, and the resident's reports of harassment and discrimination. The…
202006413 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to ASB reports (it failed to consider all available options beyond referring to police) and in complaint handling (the stage one response was written by the…
202001124 Local authority / ALMO / TMO
The Housing Ombudsman determined the complaint was outside its jurisdiction because the resident was housed under Part 7 of the Housing Act 1996 (homelessness legislation) and the complaint about property condition…
202011660 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Croydon Council regarding its response to the resident's request to repair garden paving slabs (which were the resident's responsibility under the tenancy agreement) and its…
202005546 Local authority / ALMO / TMO
The Ombudsman found that the landlord offered reasonable redress for its failures in responding to the resident's request for a revised invoice for section 20 works and for its handling of the associated complaint. The…
202000081 Local authority / ALMO / TMO
The Ombudsman found service failure by Croydon Council for its response to noise nuisance reports, as noise monitoring equipment was outstanding for over 12 months and the landlord failed to adequately document its…
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