Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 15 published decisions.
Croydon Council's maladministration rate (80%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202104074
The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202104074 Croydon Council 13 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining…
202005025
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of damp in her property caused by a leak in her bathroom. the resident’s reports…
202006659
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s…
202011528
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s response to damages caused to the property following repairs..
202009684
The Ombudsman found maladministration, mediation settlement in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s noise nuisance reports..
202004277
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of mutual exchange applications made by the resident. In particular, the resident states: The landlord…
202005370
The Ombudsman found mediation settlement, service failure, maladministration in the landlord’s handling of the landlord's handling of: the resident’s reports of Anti-Social Behaviour (ASB); and the resident’s housing…
202012506
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. The condition of the…
201910960
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s: handling of repairs which the resident reported when she moved into the property and; complaint…
202004576
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to: allegations made about the resident by his neighbours and the landlord’s staff; the resident’s reports of harassment and…
202006413
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of the landlord’s handling of and responses to the resident’s: Reports of anti-social behaviour (ASB). Request that…
202001124
The Ombudsman found maladministration in the landlord’s handling of the condition of the property when the resident moved in and the landlord’s subsequent failure to carry out required repairs..
202011660
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to: The resident’s request for it to repair her garden paving slabs. The resident’s report of her sound insulation being…
202005546
The Ombudsman found service failure in the landlord’s handling of : Section 20 work that was completed by the landlord at the resident’s property in 2016. Charges for the section 20 works which the resident opted out…
202000081
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s: Response to and handling of the resident’s reports of noise nuisance Complaint handling. Total…
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