Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 38 published decisions.
Curo Places Limited's maladministration rate (84%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202322883 Housing association
The Ombudsman found no maladministration in the landlord's handling of reports about trees in the communal car park and the resident's car damage/CCTV request, but found maladministration in its handling of reports of a…
202316714 Housing association
The Ombudsman did not investigate the leaseholder's complaint about the reasonableness of major works costs as it is better dealt with by the First Tier Tribunal. It found maladministration in the landlord's responses…
202327579 Housing association
The Ombudsman found reasonable redress in the landlord's responses to reports of damp, mould and follow-on repairs, and in its complaint handling. Although the landlord delayed repairs and complaint responses and did…
202449617 Housing association
The Ombudsman found reasonable redress in the landlord's handling of major adaptations to the property (delays of 8, 6 and 11 months) and in its complaint handling, on the basis it pays the £1,500 and £500 compensation…
202333320 Housing association
The Ombudsman found service failure, reasonable redress in the landlord’s handling of Our decision (determination) There was service failure in the landlord’s handling of pest infestations. There was reasonable redress…
202502361 Housing association
The Ombudsman found service failure by the landlord in its response to reports of a leak and associated damage and in its response to repair requests, but no maladministration regarding damp, mould and property damage…
202527801 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of safety issues affecting external concrete stairs, including delays completing works and failure to respond to some reports…
202409175 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of draughts in her property. We have also investigated the landlord’s…
202345803 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, reasonable redress, severe maladministration, mediation settlement, outside jurisdiction in the landlord’s handling of The landlord’s response to: The resident’s…
202336482 Housing association
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about visit and communication arrangements. The…
202425356 Housing association
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of Our decision (determination) We have found that the landlord was responsible for: Service failure in its…
202452992 Housing association
The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling. Our decision…
202449268
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s…
202346558
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould and the subsequent collapse of part of the…
202340054
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s report of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.. Total…
202420836 Housing association
The Ombudsman found no maladministration in the landlord's decision not to seek to evict the resident's neighbour following an assault, as the landlord acted in line with its ASB policy, relied on solicitor advice, and…
202335110
The Ombudsman found service failure, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202335110 Curo Places Limited 20 August 2025 Our approach The Housing Ombudsman’s approach to investigating and…
202345565
The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: Damp, mould and associated work at the property. Repair appointments relating to a chimney cowl and…
202326904
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s allegations of hate crimes..
202335149
The Ombudsman found service failure, reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s handling of the…
202320936
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord's handling of the resident's bathroom refit and the related loss of her belongings. The landlord's handling of the…
202317590
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s concerns about the car parking facilities on his estate..
202346498
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of The resident has complained about: The landlord’s response to reports of a roof leak, damp, and mould. The associated…
202309540
The Ombudsman found maladministration in the landlord’s handling of The compliant is about the landlord’s handling of the residents reports of damp and mould in the property. The Ombudsman has also considered the…
202331355
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: handling of tenancy compliance issues. handling of reports of antisocial behaviour (ASB).…
202327315
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of reports of a leaking roof. The Ombudsman has also considered the associated complaint…
202314163
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Roof repairs and insulation to the resident’s property. Damp and mould in the resident’s property. The resident’s reports…
202320562
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of an investigation into structural concerns about the property. The Ombudsman has also…
202228190
The Ombudsman found maladministration, mediation settlement, service failure, reasonable redress in the landlord’s handling of : The landlord’s response to the resident’s reports of anti-social behaviour. The resident’s…
202301406
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould, and associated outstanding repairs.. Total compensation ordered:…
202324124
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp, and mould. Complaint handling..…
202211408
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord sharing information with the resident’s advocate. The appropriateness of the landlord’s offer of a stay in respite…
202208607
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: the repairs to the guttering the subsequent complaint.. Total compensation ordered: £450.
202220980
The Ombudsman found no maladministration, service failure in the landlord’s handling of The resident’s complaint is regarding the landlord’s: response to the resident’s concerns about the condition of the garden.…
202212813
The Ombudsman found maladministration, service failure in the landlord’s handling of the resident’s report of the landlord removing and disposing of his personal belongings. The Ombudsman has also considered the…
202207832
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of damp and mould. Response to missed and cancelled appointments. Knowledge and…
202118805
The Ombudsman found reasonable redress, service failure, maladministration in the landlord’s handling of : The accuracy of the landlord’s advertisement for the property. The landlord’s response to the resident’s request…
202015480
The Ombudsman found mediation settlement in the landlord’s handling of The landlord’s response to the resident’s reports of asbestos contained in a fire door..
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