Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 38 published decisions.
Curo Places Limited's maladministration rate (84%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202322883 Housing association
The Ombudsman found no maladministration in the landlord's handling of reports about trees in the communal car park and the resident's car damage/CCTV request, but found maladministration in its handling of reports of a…
202316714 Housing association
The Ombudsman did not investigate the leaseholder's complaint about the reasonableness of major works costs as it is better dealt with by the First Tier Tribunal. It found maladministration in the landlord's responses…
202327579 Housing association
The Ombudsman found reasonable redress in the landlord's responses to reports of damp, mould and follow-on repairs, and in its complaint handling. Although the landlord delayed repairs and complaint responses and did…
202449617 Housing association
The Ombudsman found reasonable redress in the landlord's handling of major adaptations to the property (delays of 8, 6 and 11 months) and in its complaint handling, on the basis it pays the £1,500 and £500 compensation…
202333320 Housing association
The Ombudsman found service failure in the landlord's handling of a rat infestation (delays, unclear compensation, poor record keeping) and reasonable redress in its handling of the complaint. No orders were made…
202502361 Housing association
The Ombudsman found service failure by the landlord in its response to reports of a leak and associated damage and in its response to repair requests, but no maladministration regarding damp, mould and property damage…
202527801 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of safety issues affecting external concrete stairs, including delays completing works and failure to respond to some reports…
202409175 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of draughts in her property and in its complaint handling. It ordered the landlord to apologise, pay £450 compensation, and…
202345803 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's antisocial behaviour reports (poor communication, record-keeping and risk assessment, and delayed responses), service failure in its…
202336482 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's concerns about visit and communication arrangements (it accepted failings and set out actions to put things right but provided no evidence…
202425356 Housing association
The Ombudsman found the landlord responsible for service failure in its handling of repairs to a recurring leaking roof and associated damage, and maladministration in its handling of the complaint. It ordered a written…
202452992 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's long-standing damp and mould reports, having taken too long to identify the root cause (a missing damp proof course) and provide a…
202449268 Housing association
The Ombudsman found severe maladministration in the landlord's handling of the resident's reports of damp and mould, and maladministration in its complaint handling. The landlord repeatedly failed to diagnose the cause…
202346558 Housing association
The Ombudsman found service failure in the landlord's handling of reports of damp and mould and the subsequent partial collapse of the bathroom ceiling, and maladministration in its management of asbestos on the ceiling…
202340054 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's report of damp and mould, due to repeated serious failures including ineffective appointment management, delays, duplicate works orders,…
202420836 Housing association
The Ombudsman found no maladministration in the landlord's decision not to seek to evict the resident's neighbour following an assault, as the landlord acted in line with its ASB policy, relied on solicitor advice, and…
202335110 Housing association
The landlord acted reasonably overall in responding to reports of ASB about the resident (using an acceptable behaviour contract, signposting to mental health support and setting clear expectations), but it failed to…
202345565 Housing association
The Ombudsman found severe maladministration in the landlord's handling of damp, mould and associated works (significant delays of 2 years and 7 months, failure to risk assess the resident's needs, poor communication)…
202326904 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's allegations of hate crime. It concluded the landlord acted reasonably and in line with its tenancy compliance policy, attempting to…
202335149 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of ASB and noise nuisance, as it did not triage the reports, manage expectations, offer mediation or discuss an anti-vibration…
202320936 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's bathroom refit and the related loss of belongings, and maladministration in its complaint handling. The landlord was ordered to pay £281…
202317590 Housing association
The resident complained about the landlord's handling of his concerns regarding car parking facilities on his estate, following a nearby new development whose properties were allocated two spaces each. The Ombudsman…
202346498 Housing association
The Ombudsman found severe maladministration in the landlord's response to reports of a roof leak, damp and mould — it unreasonably delayed repairs and reinspections, failed to evidence its changing scope of works, gave…
202309540 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould and in its complaint handling. The landlord delayed investigating, gave mixed messages, raised expectations…
202331355 Housing association
The Ombudsman found maladministration in the landlord's handling of tenancy compliance issues and of reports of antisocial behaviour, and service failure in its response to the resident's request for a hard copy of the…
202327315 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of a leaking roof and maladministration in its complaint handling, citing delays, poor communication, missed appointments, repeat visits and a…
202314163 Housing association
The Ombudsman found maladministration in the landlord's handling of roof repairs and insulation, damp and mould, and the associated complaint, including delays, missed appointments, poor communication, and failure to…
202320562 Housing association
The Ombudsman found maladministration in the landlord's handling of an investigation into structural concerns about the property and in its complaint handling. It repeatedly failed to follow its structural engineers'…
202228190 Housing association
The Ombudsman found service failure in the landlord's delayed response to repeated reports of an unleashed dog in communal areas amid a wider antisocial behaviour dispute, found the resident's discrimination allegation…
202301406 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's reports of damp and mould and associated outstanding repairs, citing delays in inspecting and completing works, poor communication,…
202324124
The Ombudsman found severe maladministration in the landlord's response to reports of leaks, damp and mould, and maladministration in its complaint handling. The landlord failed to progress the roof repairs (around an…
202211408 Housing association
The Ombudsman found no maladministration in the landlord's handling of reported breaches of acceptable behaviour contracts, its service of court papers, or its offer of a respite stay. However, there was service failure…
202208607 Housing association
The landlord was found responsible for maladministration in its handling of repairs to the resident's guttering, which remained unresolved for over two years despite numerous reports. Service failure was also found in…
202220980 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's garden, as it had completed recommended works, but found service failure in its inadequate stage 1 complaint response, ordering an…
202212813 Housing association
The Ombudsman found maladministration by Curo Places Limited for moving the resident's belongings to an unsecure alcove and later disposing of them without notice or proper investigation, causing distress and financial…
202207832 Housing association
The Ombudsman found maladministration in all four complaint heads: the landlord's response to damp and mould (taking 6-10 months to complete repairs and not treating it as a health priority), its handling of…
202118805 Housing association
Reasonable redress for misleading advert (landlord acknowledged fault, offered £25). Service failure for raising false expectations about a direct let without checking eligibility first. Maladministration for complaint…
202015480 Housing association
The landlord replaced a fire door containing broken asbestos within 20 working days and conducted air testing, but the resident remained dissatisfied with record keeping and delays. Through Ombudsman mediation, the…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.