Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 18 published decisions.
Dacorum Borough Council's maladministration rate (94%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202345459 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of noise-related ASB (failure to follow its ASB policy, no action plan or risk assessment, poor record keeping) and…
202207644 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to reports of leaks, damp and mould (emergency repairs were prompt but routine repairs were delayed and the no-access policy was not always followed), and…
202420784 Local authority / ALMO / TMO
The landlord offered reasonable redress for its handling of a kitchen and bathroom refit, acknowledging poor quality and dangerous workmanship, offering £1250 compensation and completing the outstanding snag list.…
202442661 Local authority / ALMO / TMO
The landlord took over two years (109 weeks) to provide any lasting solution to damp and mould affecting the resident's property, with delayed inspections, poor record keeping, unremedied guttering and no adequate risk…
202332779 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of adaptations to the driveway following an occupational therapist assessment, but maladministration in its handling of void works in the property…
202405607 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports about previous neighbours, its response to his reasonable adjustment request (allocated parking), and its complaint…
202335702 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of reports of damp and mould at a leasehold property. The Ombudsman determined the complaint was not within its jurisdiction because the individual who brought the…
202309175 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of plumbing and drainage problems, having taken too long and allowed repeated reoccurrences before investigating the root cause…
202329054 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of damp and mould, leaking guttering, record keeping and complaint handling, and service failure in its handling of window repairs. The landlord was…
202336291 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of various repairs (significant delays and some ineffective repairs), in its complaint handling (failure to escalate and delays), and in its record…
202314190 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of kitchen and bathroom upgrade works, its complaint handling, and its record keeping. It ordered an apology, £722.35 compensation, and senior management…
202300794 Local authority / ALMO / TMO
The landlord was found to have acted with maladministration in handling reports of damp and mould (unreasonable delays in investigating causes and completing repairs, and misdiagnosing the cause in its stage 1 response)…
202212553 Local authority / ALMO / TMO
The landlord was found to have provided reasonable redress for its handling of a leak and subsequent ceiling collapses, having acknowledged failures, offered financial redress including discretionary payments, and…
202206306 Local authority / ALMO / TMO
Maladministration for handling of renewal works (delayed from Nov 2019 to Dec 2022/Feb 2023, poor communication, no risk assessment, no interim measures, poor records) and for complaint handling (70-day stage 1 delay,…
202212543 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of structural garden repairs, which remained outstanding for around 35 months, and for its complaint handling, which failed to engage with the resident's…
202203963 Local authority / ALMO / TMO
The Ombudsman found maladministration by Dacorum Borough Council for failing to progress repairs to water ingress in a leaseholder's basement store room and to cracked brickwork/water ingress around a window over a…
202121576 Local authority / ALMO / TMO
The Ombudsman found maladministration by Dacorum Borough Council for taking 17 months to resolve repairs to a resident's rear-door and kitchen window, with multiple failed repair attempts and poor communication.…
202007602 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's reports of a broken boundary fence, as the landlord correctly advised on responsibilities and options. However, there was service…
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