Dacorum Borough Council

The Ombudsman found maladministration, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s reports of ASB. We have also considered the landlord’s…

The Ombudsman found service failure, maladministration, severe maladministration, outside jurisdiction in the landlord’s handling of The landlord’s response to reports of leaks, damp and mould. The landlord’s handling…

The landlord offered reasonable redress for its handling of a kitchen and bathroom refit, acknowledging poor quality and dangerous workmanship, offering £1250 compensation and completing the outstanding snag list.…

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of: Repairs to address the resident’s report of damp and mould in the property..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s: Handling of adaptations to the driveway following an occupational therapist assessment. Handling of void works in…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by neighbours of his previous property. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident's reports of damp and mould..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of plumbing and drainage problems at the property. The Ombudsman will also investigate the landlord’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Damp and mould. Repairs to leaking guttering. Repairs to lifting window rims. The Ombudsman has also…

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s: handling of various repairs in the property. complaint handling. The Ombudsman has also considered…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of works to upgrade the resident’s kitchen and bathroom. This Service has also considered the landlord’s complaint handling and…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord's handling of: Reports of damp and mould. The related complaint.. Total compensation ordered: £800.

The Ombudsman found maladministration, mediation settlement, reasonable redress in the landlord’s handling of the landlord’s: Response to a leak and subsequent collapsed ceilings at the property. Complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The renewal works to the kitchen, bathroom, and downstairs toilet. The resident’s associated complaint.. Total compensation…

The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s: Handling of structural repairs to the property’s garden; Complaint handling.. Total…

The Ombudsman found maladministration in the landlord’s handling of This complaint concerns: The landlord’s handling of the resident’s reports of water ingress in the storage area located in the basement of the…

The Ombudsman found maladministration in the landlord’s handling of the landlords handling of: Repairs to the rear-door and kitchen window. Repairs to the front door. The associated complaint.. Total compensation…

The Ombudsman found mediation settlement, no maladministration, service failure in the landlord’s handling of The complaint refers to: The landlord’s response to the resident’s reports of a broken boundary fence. The…