Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Darlington Borough Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202452047 Local authority / ALMO / TMO
The Ombudsman found maladministration, no maladministration, severe maladministration, mediation settlement in the landlord’s handling of The landlord’s handling of reports of noise nuisance from a neighbouring…
202411824 Local authority / ALMO / TMO
The Ombudsman found reasonable redress, no maladministration, maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: Reports of damp and condensation. Reports of cracked…
202206642
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of an application for help with water rates, including its communication. The associated complaint..
202209963
The Ombudsman found maladministration, mediation settlement, severe maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s reports of anti-social behaviour and…
202014803
The Ombudsman found service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the resident’s complaint…
202012091
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident's allegations of unacceptable staff conduct towards him. The Ombudsman has also considered…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.