Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Darlington Borough Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202452047 Local authority / ALMO / TMO
There was maladministration in the landlord's handling of reports of noise nuisance from a neighbouring property: its approach was not consistent with its ASB and vulnerability policies, it did not update the resident…
202411824 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of recurring damp and condensation, and no maladministration in its handling of cracked brickwork. However, there was maladministration in complaint…
202206642 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a resident's application for help with water rates, due to a lack of transparency over which criteria were used and failure to follow its own…
202209963 Local authority / ALMO / TMO
Maladministration for ASB handling (no risk assessment, no regard for vulnerabilities under Equality Act, insensitive communications). Reasonable redress for repairs (landlord admitted failings, paid £1,694.09…
202014803 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's ASB reports, as it failed to investigate reports after mediation ended in October 2019, gave incorrect advice on CCTV and funding, and did…
202012091 Local authority / ALMO / TMO
The Ombudsman found a service failure because the landlord did not adequately investigate the resident's allegations of unacceptable staff conduct, as it only obtained accounts from its own staff and failed to seek…
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