Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Dartford Borough Council's maladministration rate (83%) is broadly in line with the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202327308
The Ombudsman found no maladministration, service failure in the landlord’s handling of This complaint is about: How the landlord communicated its decision to change its flexible tenancies to secure tenancies. How the…
202329960
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling. The Ombudsman has also…
202203494
The Ombudsman found maladministration, mediation settlement, severe maladministration in the landlord’s handling of REPORT COMPLAINT 202203494 Dartford Borough Council 18 October 2023 Our approach The Housing…
202303482
The Ombudsman found mediation settlement, no maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of anti-social behaviour involving the resident’s neighbour including…
202108863
The Ombudsman found no maladministration in the landlord’s handling of Complaint is about the landlord’s decision to recharge the resident for proposed works to a shed roof..
202006740
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of This complaint is about: a. the level of the landlord’s service charges for items such as building and communal…
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