Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Dartford Borough Council's maladministration rate (83%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202327308 Local authority / ALMO / TMO
The Ombudsman found no maladministration in how the landlord communicated its decision to convert flexible tenancies to secure tenancies, but found service failure both in its handling of the resident's request to…
202329960 Local authority / ALMO / TMO
A local authority landlord failed to demonstrate how it assessed or investigated a leaseholder's reports of antisocial behaviour, did not complete its internal complaints process despite escalation requests, and kept…
202203494 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of a vulnerable resident's reports of antisocial behaviour and noise nuisance, and in its complaint handling. The landlord failed to follow its ASB…
202303482 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of reports of ASB involving the resident's neighbour (noise nuisance, smell, and bulky items/waste in the garden), as it investigated reasonably and…
202108863 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's decision to recharge the leaseholder for 50% of the cost of replacing an asbestos shed roof. There was no evidence that ivy from a neighbour's garden caused the…
202006740 Local authority / ALMO / TMO
The Ombudsman found no maladministration regarding the landlord's response to the resident's concerns about a neighbour's CCTV installation. However, there was service failure in respect of delayed guttering works and…
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