Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Delta Housing Limited's maladministration rate (67%) is lower than the average for housing association (79%) across published Ombudsman determinations.
202426433 Housing association
The Ombudsman found no maladministration in the landlord's handling of noise insulation concerns, as it took reasonable steps and relied on qualified professionals. It found service failure in the boiler repair handling…
202339614 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's request for replacement fencing, noting the landlord took 3 months to clarify its position and provided incorrect information, but…
202443980 Housing association
The Ombudsman found service failure by the landlord in its handling of the resident's reports of noise nuisance, because it failed to offer mediation and failed to respond to a report made on 3 January 2025. No…
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