Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Deptford Housing Co Operative Limited's maladministration rate (67%) is broadly in line with the average for housing association (64%) across published Ombudsman determinations.
202015524 Co-operative
Maladministration found in record keeping, ASB handling and complaint handling. The landlord conflated ASB reports with complaints, had severely delayed responses (183 days stage one, 189 days stage two), poor record…
202119624 Co-operative
The Ombudsman found severe maladministration by Deptford Housing Co-operative Limited for failing to carry out repairs and upgrades at the resident's property over a prolonged period, leaving the resident in hazardous…
202117025 Co-operative
The Ombudsman determined the complaint was outside its jurisdiction. The complaint about information shared at a special general meeting did not relate to a specific housing issue affecting the resident's occupation of…
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