Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 15 published decisions.
Derby City Council's maladministration rate (73%) is broadly in line with the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202536211 Local authority / ALMO / TMO
Maladministration was found in the landlord's response to the condition of the property on letting (failure to apply its Empty Homes Management Policy and lettable standard), service failure in its response to repair…
202508189 Local authority / ALMO / TMO
The Ombudsman found the resident's complaints about lack of gas and electricity, outstanding damp and mould repairs and temporary accommodation offers, and notices of seeking possession were outside its jurisdiction…
202402676 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord’s handling of the support offered following a fire in the resident’s home, and no maladministration in its handling of the resident’s concerns about the cause of…
202424232 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of antisocial behaviour, as its communication and application of the contact restriction were inconsistent and it failed to act…
202214347 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports of antisocial behaviour. The landlord failed to inform the resident about the ASB community trigger process and failed to manage…
202222467 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a resident's report that a staff member had a key to his property and his request to change the locks, ordering £200 compensation.
202316973 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to a leak from the flat above and the associated repairs. The landlord inspected promptly and offered to clean or replace the mattress, but failed to…
202419744 Local authority / ALMO / TMO
The Ombudsman found a service failure: the landlord cancelled the resident's emergency front door lock repair job in error. It concluded the landlord's redress (an apology, reimbursement of the £216 locksmith cost and a…
202321778 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of the resident's reports that his carpet was damaged during his bathroom refurbishment. The Ombudsman found no maladministration: the landlord took proportionate steps to…
202300055 Local authority / ALMO / TMO
The resident reported repeated vandalism to her car in the communal car park and repeatedly asked the landlord to install CCTV. The Ombudsman found maladministration: the landlord failed to follow its ASB policy by not…
202306566 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the relocation of the communal bin storage area. The relocation was required by the refuse department for health and safety reasons, and the…
202345219 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of disability adaptations at the resident's property, chiefly because it failed to respond to any of the resident's four requests for temporary decant or…
202300582 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's request for an adaptation to her property (a 45-working-day delay in responding and rigid application of its adaptations process) and in…
202212102
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202212102 Derby City Council 17 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints…
202124724 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of repairs to the resident's kitchen cupboard doors, which took over two years with multiple missed appointments and poor communication.…
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