Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Derby Homes Limited's maladministration rate (33%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202323553 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports that the property was unsuitable and needed adaptations, in its handling of the request for a discretionary housing allocation,…
202114093 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to reports about a leak, as the complaint was raised outside the 6-month timeframe. However, service failure was found in the landlord's complaint…
202119615 Local authority / ALMO / TMO
The landlord offered reasonable redress for its handling of the resident's reports that the property did not meet lettable standards at sign up. The property initially had animal waste and odour issues, but the landlord…
202206945 Local authority / ALMO / TMO
The Ombudsman found that Derby Homes Limited made reasonable redress to the resident regarding its handling of reports of mould. There were delays and poor communication, but the landlord acknowledged these, apologised,…
202125471 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Derby Homes Limited regarding the level of redress offered for a fly infestation. The landlord acted promptly once notified, and delays in accessing the neighbouring property…
202119453 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Derby Homes Limited in its response to the resident's requests for garden works. The landlord cut back overgrown vegetation, removed a concrete slab and surface rubble, and…
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