Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Derive Rp Limited's maladministration rate (100%) is higher than the average for comparable landlords (79%) across published Ombudsman determinations.
202423240 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of ASB, including failures to adhere to its ASB policy, to tailor risk assessments and action plans to the resident's individual…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.