Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Derwent Housing Association Limited's maladministration rate (25%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202202840 Housing association
The Ombudsman found no maladministration by the landlord in its decision not to escalate the resident's complaint to stage two, as the resident had waited 12 months to request escalation (well beyond the 2-month policy…
202211282 Housing association
The Ombudsman found maladministration by Derwent Housing Association for its handling of drainage problems causing flooding at the resident's property. The landlord failed to follow up on recommended drainage works…
202110835 Housing association
The Ombudsman found no maladministration by the landlord in its response to reports of cigarette smoke entering the resident's property. The landlord inspected and found no structural defects, the neighbour was entitled…
202103153 Housing association
The Ombudsman found no maladministration in how the landlord handled the resident's ASB reports and allegations of less favourable treatment, as it acted in line with its policy and offered mediation. There was…
202106364 Housing association
The Ombudsman determined that the complaint about the service charge for drainage repairs is outside its jurisdiction, as it concerns the level of service charge and the resident's liability for costs, which is more…
202010251 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's Voluntary Right to Buy porting application, as the landlord followed its policies and the resident knowingly accepted the offered…
202015548 Housing association
The Ombudsman found no maladministration in the landlord's handling of mould reports, ASB reports, and the resident's transfer request. However, the landlord offered reasonable redress for a service failure in its…
202010657 Housing association
The Ombudsman found service failure for how the landlord handled a fly-tipping report following a mutual exchange, as it failed to follow its own procedures and caused the resident unnecessary stress. No…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.