Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Dolphin Living Limited's maladministration rate (100%) is higher than the average for comparable landlords (79%) across published Ombudsman determinations.
202107992
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request to extend her tenancy. The associated complaint.. Total compensation ordered:…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.