Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Dolphin Living Limited's maladministration rate (100%) is higher than the average for comparable landlords (66%) across published Ombudsman determinations.
202107992 For-profit provider
No maladministration in the landlord's handling of the resident's tenancy extension request, as it communicated the policy clearly and consistently. However, maladministration was found in the landlord's complaint…
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