Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Doncaster Metropolitan Borough Council's maladministration rate (50%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202010560 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of repairs at the start of the tenancy, as it responded in line with policy and delays were due to Covid-19 restrictions. The complaint about health…
202003681 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's ASB reports, but found service failure in complaint handling (delayed formal logging, no appeal panel opportunity) and ordered £75…
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