Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Dover District Council's maladministration rate (67%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202313200 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of reports of damp and mould or of noise from the heating system, but found maladministration in its handling of reports of the heating not working (it…
202306500 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to the resident's concerns about property condition, its handling of damp and mould reports and associated repairs, and its response to reports about…
202119825 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Dover District Council in its handling of a resident's requests for adaptations to his property. The landlord properly considered the requests under its policy, concluded the…
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