Dudley Metropolitan Borough Council

The Ombudsman found service failure in the landlord's handling of a problem with the living room floor and the resident's inability to use the room, and service failure in its complaint handling. The landlord failed to…

There was no maladministration in the landlord's response to the resident's request for a new bathroom. The landlord acted in line with its repairs policy by repairing the bathroom where possible and arranging…

The Ombudsman found maladministration in the landlord's response to the resident's report of a leak and mould in the wet room, which took 9 months to repair after the first report, and service failure in the landlord's…

The Ombudsman found no maladministration in the landlord's refusal to install a bath in the adapted wet room, as it acted in line with its conditions of tenancy. However, it found maladministration in the landlord's…

The Ombudsman found maladministration in the landlord's response to the resident's requests for kitchen renewal/repairs and an internal door, due to failure to investigate reported disrepair and fire hazards and to…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of repairs including: the beading and render on the exterior of a window at…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a tenancy fraud investigation..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a roof leak and the associated remedial repairs..

The Ombudsman found no maladministration, service failure in the landlord’s handling of The landlord’s handling of the resident’s report of an ant infestation at her property. The Ombudsman has also considered the…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of dog fouling in communal areas of the property. Handling of the resident’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: handling of the resident’s application for a housing transfer; record keeping; handling of the resident’s concerns about the structural…

The Ombudsman found maladministration, mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) by her…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s decision to end, and not regrant, the resident’s tenancy. The landlord became aware that the spouse was seeking…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord's handling of anti-social behaviour by a neighbour, which includes: threatening and physically abusive behaviour towards…

The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns regarding: The condition of the property when it was let to…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: Decision to recharge the resident for a door replacement. Handling of the resident’s complaint.. Total compensation…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: reports of various repairs in the property. reports about a boundary dispute with a…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for it to plaster a room at her property..

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s request to remain in his grandmother’s property following the termination of the…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s…

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the condition of the property when the resident moved in, following a mutual exchange..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of badgers in her garden..

The Ombudsman found no maladministration, service failure in the landlord’s handling of This complaint is about:. Total compensation ordered: £50.

The Ombudsman found maladministration in the landlord’s handling of the local authority’s decision not to grant the resident the right to buy..

The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s response to the resident’s reports about:.

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s response to the resident’s reports of: Repair to plaster to the walls and ceilings in her living room and…

The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint concerns: The landlord’s response to the resident’s request for bathroom and kitchen repairs. The landlord’s…