Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 27 published decisions.
Dudley Metropolitan Borough Council's maladministration rate (70%) is broadly in line with the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202424231 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of a problem with the living room floor and the resident's inability to use the room, and service failure in its complaint handling. The landlord failed to…
202447818 Local authority / ALMO / TMO
There was no maladministration in the landlord's response to the resident's request for a new bathroom. The landlord acted in line with its repairs policy by repairing the bathroom where possible and arranging…
202428299 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's report of a leak and mould in the wet room, which took 9 months to repair after the first report, and service failure in the landlord's…
202408145 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's refusal to install a bath in the adapted wet room, as it acted in line with its conditions of tenancy. However, it found maladministration in the landlord's…
202418280 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's requests for kitchen renewal/repairs and an internal door, due to failure to investigate reported disrepair and fire hazards and to…
202436061 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs, including an approximately six-year delay completing external render/beading works that left a room cold and damp, and delays in communal…
202227853 Local authority / ALMO / TMO
The Ombudsman determined it had no jurisdiction to investigate a complaint about the landlord's handling of a tenancy fraud investigation, as the resident escalated to the Ombudsman around 19 months after the landlord's…
202327564 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of a roof leak and associated remedial repairs. While the initial response was timely, the landlord failed to keep adequate…
202230740 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of an ant infestation but service failure in its complaint handling, ordering £100 compensation.
202307607 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a lack of heating at move-in, bathroom repairs, balcony repairs, complaint handling and record keeping, and service failure in its response to the…
202119458 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's poor record keeping, its failure to act on structural engineer recommendations about subsidence concerns for 7 months, and its inadequate complaint handling. The…
202121250 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's ASB reports because it delayed clearly communicating that the reported issues did not meet the ASB threshold (between January and April…
202125040 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a joint tenancy following relationship breakdown, including giving conflicting advice, failing to follow its own policies, and not considering…
202205365 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of anti-social behaviour reports (delays in mediation, failure to follow up on diary sheets, and premature case closure) and maladministration in its…
202121691 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord letting the property in poor condition with significant delays in repairs (guttering, brickwork, plastering), and for failing to properly assess whether the…
202125324 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's decision to recharge the resident for a replacement fire door after the resident painted it, voiding the warranty. However, there was service failure in the…
202005287 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's handling of repairs, which were delayed unreasonably from 2019 with poor communication and lack of a clear action plan. Service failure was found for the…
202119575 Local authority / ALMO / TMO
The Ombudsman found no maladministration by the landlord in its response to the resident's request for it to plaster a former coal store room. The room was originally designed as storage, was let as such, and remains…
202122067 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's request to remain in his grandmother's property after her tenancy ended, nor in its handling of his Right to Buy enquiry. However,…
202109196 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's ASB reports or his request for reimbursement of costs. However, there was maladministration (service failure) in the landlord's…
202113474 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Dudley Metropolitan Borough Council regarding the condition of the property when the resident moved in via a mutual exchange. The landlord had followed its policies, informed…
202118269 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of badgers in her garden. The landlord attended multiple times, explained that badgers are a protected species and it could…
202008452 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to damp and mould or its handling of the decant process, but found service failure for a one-month delay in escalating the complaint, ordering £50…
202102362 Local authority / ALMO / TMO
The Housing Ombudsman determined that the complaint about the local authority's decision not to grant the resident the right to buy is outside its jurisdiction, as such complaints fall under the Local Government and…
202015427 Local authority / ALMO / TMO
The Ombudsman found that the landlord offered reasonable redress for service failures in its response to the resident's requests for information about major works, including record-keeping and communication issues. The…
202003643 Local authority / ALMO / TMO
The Ombudsman found service failure on three complaint heads: the landlord delayed replacing the resident's bath and failed to provide timescales; failed to communicate properly about mould-related ground level works;…
201911389 Local authority / ALMO / TMO
The Ombudsman found maladministration by Dudley Metropolitan Borough Council for its handling of a resident's bathroom and kitchen repairs, including a 72-day delay in arranging an inspection and failure to complete…
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