Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Ealing Council's maladministration rate (29%) is lower than the average for local authority / almo / tmo (72%) across published Ombudsman determinations.
202107847 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Ealing Council in its handling of a leaseholder's reports of noise-related anti-social behaviour. The landlord took reasonable steps to investigate, including home visits,…
202005837 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to a leaseholder's report of maggots in his bathroom, due to an 8-month delay in investigating and further delays in completing repairs. Maladministration…
202118784 Local authority / ALMO / TMO
The Ombudsman determined that a complaint about a management transfer request from 2006 was outside its jurisdiction because it was not brought as a formal complaint within a reasonable period (over 10 years after the…
202005564 Local authority / ALMO / TMO
The Ombudsman determined that the complaint about the landlord's handling of a reported roof leak was outside its jurisdiction because the resident referred the complaint to the Ombudsman more than 12 months after the…
201910837 Local authority / ALMO / TMO
The landlord was found to have maladministration for its response to water ingress (unreasonable delay of over six years replacing the roof causing damp and detriment) and for its response to repair quality concerns.…
202006527 Local authority / ALMO / TMO
The Ombudsman found that the landlord made reasonable redress for its handling of a water leak complaint. The landlord acknowledged delays and shortcomings, apologised, offered £300 compensation, weekly surveyor…
202004088 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Ealing Council in its decision not to allow the resident's daughter to succeed the tenancy, as the law requires the tenancy to pass to the spouse. It also found no…
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