Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 33 published decisions.
East Devon District Council's maladministration rate (88%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202446740 Local authority / ALMO / TMO
Maladministration was found in the landlord's handling of the resident's bathroom upgrade, window and wall repairs, reports of a gas leak, and complaint handling. The landlord failed to manage repairs effectively, keep…
202526883 Local authority / ALMO / TMO
Maladministration found in the landlord's response to reports of damp and associated repairs due to delays in external and internal works, failure to clear materials, delay reinstating a dividing wall, and poor…
202500373 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's repair requests, its handling of concerns about asbestos in the shed roof, its handling of concerns about the property structure, and…
202324234 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of reports of antisocial behaviour (poor communication, lack of updates and no evidenced action plan with the resident) and maladministration in its…
202438735 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's repair reports (including damp and mould), to her related welfare concerns (including allegations of unfair treatment by its officers),…
202434674 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's response to the resident's repair requests and associated damp and mould, where it failed to act on reports of damp and mould, took no remedial or…
202437033 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports about the standard of ceiling work, but found a service failure in the handling of the replacement work to the front and rear…
202420353 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of outstanding repairs, given the volume of repairs required and the length of time they remained outstanding, and maladministration in its complaint…
202408160 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of guttering repairs, which remained incomplete long beyond its published timescales, with poor record keeping and a failure to keep the resident updated.…
202341433 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs to a sinking hallway floor (following water ingress) and in its handling of the associated complaint. It ordered the landlord to pay £700 in…
202336310 Local authority / ALMO / TMO
The landlord offered reasonable redress for its handling of reports of damp, mould and moisture (including £150 compensation), and there was no maladministration in its handling of the bathroom light repair or its…
202327721 Local authority / ALMO / TMO
The landlord incorrectly told the resident at allocation that her property came with access to a communal garden, which it did not, causing her to lose the chance to make an informed decision about the tenancy; the…
202231306 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of various repairs including a roof leak, and service failure in its knowledge and information management, ordering £700 compensation plus energy cost…
202306755 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's complaint that its contractor damaged his washing machine. The landlord failed to acknowledge the complaint, missed its own policy and…
202234448 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports about her neighbour dispute and in its handling of her complaint about staff conduct and her request to deal with a female…
202232330 Local authority / ALMO / TMO
The resident complained about the landlord's handling of her requests to be rehoused and for adaptations following occupational therapist (OT) assessments. The Ombudsman found the rehousing request fell within Part 6 of…
202200837 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of staff conduct reports and the shed request, and maladministration in its handling of drainage/external painting works and complaint handling. The…
202208180 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's handling of outstanding repairs (delayed over several years with poor record-keeping), maladministration for its handling of heating and insulation reports (lost…
202123784 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's poor record keeping, and its handling of the resident's reports of heating and window issues. The landlord failed to maintain contemporaneous records, did not…
202201008 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of noise nuisance and anti-social behaviour. The landlord took reasonable steps to investigate, including providing diary…
202220645 Local authority / ALMO / TMO
The Ombudsman found no maladministration by East Devon District Council regarding its handling of a resident's reports of excessive noise from an air-source heat pump. The landlord arranged appropriate inspections,…
202120868 Local authority / ALMO / TMO
The landlord was found to have maladministration for its response to reports of leaks, damp and mould, due to significant delays including a roof leak taking 19 months to repair, lack of updates, and failure to address…
202205647 Local authority / ALMO / TMO
Severe maladministration for the landlord's handling of ASB reports between 2018-2022. The landlord failed to act on reports, progress legal action, consider safeguarding, or arrange a timely move despite a 'high risk'…
202119257 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a new water tank installation (leaving the resident without heating for 17 days due to poor communication and delays), maladministration in its…
202210793 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of repairs to a property the resident had just taken over. It took four months to re-plaster a room where plaster was falling off, failed to arrange a…
202012631 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of ASB/noise nuisance reports, but found service failure in its handling of an overgrown garden (poor communication), a drain issue (significant delay…
202113709 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's refusal to allow a mutual property exchange, as the decision was in line with legal grounds and policy. However, there was service failure in the landlord's…
202114420 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a kitchen replacement for a new tenant, as the landlord failed to keep adequate records and could not evidence that the property was habitable when…
202100382 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of external repairs to the resident's property. It failed to keep adequate records, complete works within a reasonable time, or provide regular updates,…
202011449 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of anti-social behaviour (noise from a neighbour), as the landlord followed its ASB policy by offering mediation, requesting…
202008910 Local authority / ALMO / TMO
The landlord took reasonable steps to address cigarette smoke ingress from a neighbouring property, including offering flooring works and agreeing to buy back the lease, but was found to have service failure due to poor…
202007087 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to concerns about the mobile support service during Covid-19, as modifying home visits to telephone support was reasonable following a risk assessment…
201912937 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the tenant's reports of anti-social behaviour, as it failed to open an ASB case or provide clear support despite the tenant's involvement as a court…
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