East Midlands Housing Group Limited

The landlord's handling of boiler and radiator repairs was found to be reasonable redress, as it acknowledged significant delays leaving the household without reliable heating for around 8 months, apologised, and paid…

The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s: response to the resident’s concerns about rubbish handling of the associated complaint…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) We have found that: There was service failure in the…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of a plug socket repair. We have also considered the landlord’s…

The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of : The landlord’s response to the resident’s request for a management transfer and…

The Ombudsman found service failure, no maladministration in the landlord’s handling of This investigation considers: The landlord’s handling of repairs to the resident’s wall. The landlord’s handling of repairs to the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports relating to an intruder gaining access into her property. Complaint.. Total…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of a leak from the ceiling and the subsequent repairs. The Ombudsman has also considered the landlord’s complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Requests for aids and adaptations in the property. Complaint..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Damp and mould. The resident’s reports of boiler faults. A flood in the living room. Leaks under the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of noise.. Total compensation ordered: £300.

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s: handling of repairs to the resident’s boiler. response to her concerns about the conduct of an engineer. The…

The Ombudsman found service failure in the landlord’s handling of the landlord’s: Handling of a boiler repair. Associated complaint handling..

The Ombudsman found service failure, reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the associated complaints..

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident's service charge administration. The level and reasonableness of the resident’s service charges. The…

The Ombudsman found maladministration in the landlord’s handling of : The landlord's handling of reports of issues with the kitchen installation. The landlord's handling of reports of issues with the boiler and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the boiler, loss of heating, and loss of running water. We have also considered the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about: Repairs to radiators in the bathroom, bedroom, associated damage, and increased energy usage…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s complaint that his neighbour had cut down trees in a communal garden..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint..

The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of : The landlord’s handling of a leak. The landlord’s handling of damp and mould. The landlord’s offer of…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s administration of the rent account in 2022 and 2023. We have also investigated the landlord’s complaint handling..

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of reports of a lack of heating and hot water. The landlord’s response to reports of damp and mould. The associated complaint…

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould and her request for compensation. The landlord’s handling of…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of how the landlord handled the resident’s possessions while it rehoused her. We have also considered the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of antisocial behaviour (ASB).. Total compensation ordered: £650.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of delays in repairing and replacing the gas boiler. Associated formal complaint.. Total compensation…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) due to harassment and vandalism of her vehicle. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Service has also considered the landlord’s complaint handling..…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concern that the original chain-linked boundary fence separating his and his neighbour’s rear gardens had been…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlords handling of the resident’s request for a subject to access request (SAR). The landlords response to the resident’s…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202211795 East Midlands Housing Group Limited 26 January 2024 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of : Information provided during the sales process. The landlord's handling of the resident’s reports about repairs. The…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s privacy concerns and his request that it increase the height of the boundary fence..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about: its contractor’s conduct. repairs to her boiler and radiators. repairs to her…

The Ombudsman found service failure in the landlord’s handling of the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB). complaint handling.. Total compensation ordered: £150.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about delays and repairs during the ‘Right to Buy’ (RTB) process..

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns how the landlord responded to the resident’s reports of damp and mould in her property’s bathroom..

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202121983 East Midlands Housing Group Limited 13 June 2023 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of drainage issues at the property, including the length of time taken to resolve…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s requests for it to replace her flooring, and the quality of its associated works and communication. The…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of noise nuisance..

The Ombudsman found no maladministration in the landlord’s handling of the landlord's handling of repairs to the external rendering of the resident’s property..

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The cleanliness of the resident’s new property…

The Ombudsman found service failure, maladministration in the landlord’s handling of This complaint is about: The landlord’s handling of deficient insulation around the property’s extension; The landlord’s handling of…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about his attempts to purchase the property..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s decision to re-charge the resident for having taken off and disposed of the internal doors at the property..

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s complaint about the administration of his service charge/rent account. The level and reasonableness of the…

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB)..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to: The resident’s concerns regarding the level of service charges. The administration of the service charge account and its…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of repairs to the soffit and fascia boards, guttering and alteration work to the property’s car port roof.…

The Ombudsman found service failure in the landlord’s handling of The resident complains about the landlord’s response to his reports of damp and mould in the property..