Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 19 published decisions.
East Riding of Yorkshire Council's maladministration rate (68%) is broadly in line with the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202402816 Local authority / ALMO / TMO
The resident complained about the landlord's handling of his involvement with its tenant panels, alleging they lacked transparency, did not follow their terms of reference and that staff had unfair influence. The…
202447441 Local authority / ALMO / TMO
Maladministration was found in the landlord's handling of the resident's reports of damp and associated repairs, due to a delayed inspection outside its damp and mould policy timescales and failure to demonstrate it…
202413545 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports of damp and mould, and service failure in its handling of the associated complaint. The landlord failed to keep adequate records,…
202320791 Local authority / ALMO / TMO
The Ombudsman found a service failure in the landlord's handling of the resident's request for a transfer (poor communication over a June 2022 email), and maladministration in both its handling of the resident's reports…
202308393 Local authority / ALMO / TMO
The resident complained about the landlord's response to his concerns about fire doors in his block. The Ombudsman determined the complaint was not within its jurisdiction because it was a duplicate of an earlier case…
202326458 Local authority / ALMO / TMO
The Ombudsman found the calculation of the resident's disturbance allowance was outside jurisdiction (to be determined by the Lands Tribunal), but found maladministration in the landlord's communication about the…
202320710 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports about ASB by a neighbour, damp and mould, leaking gutters, the maintenance of trees and pigeons, and its record keeping. There…
202207866 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs (failure to consider the resident's vulnerabilities during a toilet repair delay), service failure in its handling of staff conduct reports,…
202211160 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of cannabis smoke from a neighbour affecting his health, as the investigation was inadequate and failed to consider the…
202208441 Local authority / ALMO / TMO
The Ombudsman found maladministration by East Riding of Yorkshire Council in its handling of the resident's ASB reports and counter-allegations, including failing to carry out its own risk assessment, not informing the…
202114618 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's failure to manage asbestos concerns and damaged asbestos, service failure for delays investigating a leaking waste pipe, and maladministration for poor complaint…
202205112 Local authority / ALMO / TMO
The landlord erroneously granted permission for bollards on land it did not control, then required their removal on instruction from the highways department. The Ombudsman found the landlord offered reasonable redress…
202115738 Local authority / ALMO / TMO
The landlord was found guilty of maladministration for its handling of a resident's request for an extension needed for his daughter with complex needs. There were unreasonable delays of around two years from the…
202128382 Local authority / ALMO / TMO
The Ombudsman found service failure by East Riding of Yorkshire Council for poor communication and failing to pay a promised refund of £41 for an application pack fee, despite raising the resident's expectations. The…
202120030 Local authority / ALMO / TMO
The Ombudsman found no maladministration by East Riding of Yorkshire Council in its response to the resident's reports of a pest infestation (sewer flies). The landlord attended within a reasonable timeframe, carried…
202013275 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's concerns about changes to rent collection/calculation periods, as it failed to acknowledge that a clause it relied on was not in the…
202105260 Local authority / ALMO / TMO
The Ombudsman determined the complaint was outside its jurisdiction because it was raised more than two years after the leak occurred (exceeding the 6-month formal complaint window) and because the dispute concerned an…
202115073 Local authority / ALMO / TMO
The Ombudsman determined the complaint about the landlord's approach to tenant engagement and its response to a TPAS report was outside its jurisdiction, as it relates to the landlord's governance structures under…
201904145 Local authority / ALMO / TMO
The Ombudsman found service failure regarding the landlord's handling of drainage issues (significant delay), contractor attendance without notice (failure to compensate), and complaint handling (14-day delay at stage…
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