Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 18 published decisions.
East Riding of Yorkshire Council's maladministration rate (78%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202402816 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s involvement with its tenant panels. Our decision (determination) After considering the evidence, we have…
202413545
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated complaint.. Total…
202320791
The Ombudsman found service failure, maladministration in the landlord’s handling of This complaint is about how the landlord handled the resident’s: Request for a transfer to another property in the block when it…
202308393
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about fire doors..
202326458
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Calculation of the disturbance allowance. Communication about the disturbance allowance. The associated complaint..…
202320710
The Ombudsman found mediation settlement, service failure, maladministration, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports concerning:…
202207866
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s property. Reports of noise nuisance and antisocial behaviour (ASB). Reports…
202211160
The Ombudsman found mediation settlement, maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of anti social behaviour. The landlord’s decision to place the resident in a…
202208441
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, and of the neighbour’s counter-allegations of ASB…
202114618
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: response to the resident’s concerns about asbestos and the landlord’s management of asbestos. response to the…
202205112
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Decision to remove bollards installed by the resident and her husband at the end of her driveway. Communication with the resident…
202115738
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for an extension.. Total compensation ordered: £400.
202128382
The Ombudsman found service failure in the landlord’s handling of the landlord’s: response to the resident’s concerns that the property was incorrectly advertised as having access to a driveway; reimbursement and…
202120030
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a pest infestation (sewer flies) in his property..
202013275
The Ombudsman found maladministration in the landlord’s handling of The complaints are about the landlord’s response to the resident’s concerns: About the process it followed when changing rent collection and…
202105260
The Ombudsman found mediation settlement in the landlord’s handling of The complaint concerns a request for compensation following an insurance claim in 2019..
202115073
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s approach to tenant engagement and its response to a report by the Tenants Participatory Advisory Service (TPAS)..
201904145
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s response to residents’ reports about: The drainage at the property and standing water in the garden. Works to the…
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