Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
East Suffolk Council's maladministration rate (50%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202343843 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of damp and mould. Although its initial inspections were timely, the landlord failed to act on recorded high humidity levels,…
202221434 Local authority / ALMO / TMO
The Ombudsman found that the landlord's handling of a cooker socket repair, completed within its urgent repair timescale, and its £25 compensation offer for its initial error constituted reasonable redress.
202207802 Local authority / ALMO / TMO
The landlord's contractor cancelled an appointment to replace the resident's radiators due to a procedural error. The Ombudsman found service failure but determined the landlord had offered reasonable redress before…
202206499 Local authority / ALMO / TMO
The landlord was found to have service failure for delays in replacing blown windows at the property and poor communication. It acknowledged the windows should have been replaced before the resident moved in but took 42…
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