East Suffolk Council
202343843
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould..
Local authority / ALMO / TMO
East Suffolk Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 4 published decisions.
- No maladministration 1
- Service failure 1
- Maladministration 2
East Suffolk Council's maladministration rate (75%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
Decisions (4)
All landlordsEast Suffolk Council
202221434
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a repair to a cooker socket..
East Suffolk Council
202207802
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the appointment to replace the resident’s radiators..
No maladministration communication failure
East Suffolk Council
202206499
The Ombudsman found service failure in the landlord’s handling of The complaint concerns how the landlord handled the replacement of the windows in the property.. Total compensation ordered: £200.
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