Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 17 published decisions.
Eastbourne Borough Council's maladministration rate (65%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202505639 Local authority / ALMO / TMO
Both complaint heads were found to be outside the Ombudsman's jurisdiction: the noise disturbance complaint did not affect the leaseholder in her occupation of the property (she did not live there), and the welfare…
202418573 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the leaseholder's requests for external repairs (including poor record keeping and failure to seek a second opinion on repointing) and in its complaint…
202430352 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of a fly infestation, as the landlord provided clear reasoning for rejecting compensation and acted appropriately at the…
202427422 Local authority / ALMO / TMO
A leaseholder complained about the landlord's response to water ingress into her property, the conduct of its staff, and its handling of her complaint. The Ombudsman found maladministration in the landlord's response to…
202330568 Local authority / ALMO / TMO
The Ombudsman found Eastbourne Borough Council offered reasonable redress for its response to the resident's reports about the maintenance of shrubs and a wall at the side of the property. It recognised genuine elements…
202312984 Local authority / ALMO / TMO
Two complaint heads (personal gas service charge cost and Lifeline cancellation) were found outside the Ombudsman's jurisdiction, and no maladministration was found in the landlord's handling of the resident's concerns…
202322173 Local authority / ALMO / TMO
The resident asked the landlord to install a fence in her garden to prevent foxes entering, citing her autism spectrum disorder and its impact on her wellbeing. The Ombudsman found no maladministration, as the landlord…
202232743 Local authority / ALMO / TMO
The landlord failed to complete repairs to a soil stack pipe within an appropriate timescale, taking 1058 days, and did not evidence reasonable steps to contact the neighbour for access or to communicate with its…
202229454 Local authority / ALMO / TMO
The Ombudsman found reasonable redress for contractor conduct issues, no maladministration for boiler noise/power outage repairs or the right to repair query, but service failure over water pressure and…
202312303 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of damp and mould. The landlord delayed repairing a bathroom leak and a shower leak, failed to reimburse the resident for the running costs of a…
202215189 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about the conduct of its contractor's operatives, including allegations of discrimination. The landlord met with the…
202220188 Local authority / ALMO / TMO
The landlord was found to have maladministration for taking 18 months to complete kitchen repairs following a leak, with poor communication, inadequate record-keeping, and insufficient compensation offered. The landlord…
202213599 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's handling of a bedroom discrepancy causing benefit suspension/overpayment, prolonged repairs delays (only 38% on time), a 10-month bathroom adaptation delay, and…
202112042 Local authority / ALMO / TMO
The landlord was found to have maladministration for unreasonable delays in completing guttering and repointing repairs (outstanding almost a year) and for a year-long delay installing a kitchen extractor fan, with poor…
202014000 Local authority / ALMO / TMO
The Ombudsman found no maladministration regarding the landlord's support for the resident's alternative accommodation applications, but found service failure in the landlord's handling of ASB reports due to poor…
202003830 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's complaint handling due to significant delays and procedural failures, but determined that the landlord's offer of £500 compensation for those failures was reasonable…
202003452 Local authority / ALMO / TMO
The Ombudsman found reasonable redress by the landlord regarding its response to the resident's reports of damp and mould. While there were initial delays in carrying out interim works due to contractor errors, the…
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