Eastlight Community Homes Limited

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s complaint. Our decision (determination) There was service failure…

The Ombudsman found no maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in his property. Reports of damage to…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a leak in the resident’s property and the associated repairs..

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of damp and mould, boiler repairs, and its response to her associated complaint..

The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from a neighbour. Request to…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of the ceiling collapsing. The landlord’s complaint handling has also been considered.. Total…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports that her neighbour was: causing noise nuisance. smoking cannabis.. Total…

The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Concerns about her end of defects inspection. Reports of defects in…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request for a designated parking space. The resident’s complaint.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s associated complaint.. Total compensation ordered:…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns regarding the waterlogged condition of the garden. Handling of the…

The Ombudsman found service failure in the landlord’s handling of the landlords response to the resident's request for repairs to the patio door handles and locking mechanism.. Total compensation ordered: £125.

The Ombudsman found maladministration, service failure, mediation settlement in the landlord’s handling of : The conduct of the landlord’s contractors and its notification of appointments. How the landlord responded to…

The Ombudsman found reasonable redress, maladministration, service failure in the landlord’s handling of the landlord’s communication with the resident about the property at the start of the tenancy, including providing…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of damp and mould in the resident’s property.. Total compensation ordered: £600.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the residents’ request for compensation..

The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the deterioration of the garden at the property..