Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Ekaya Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202227743 Housing association
The Ombudsman found service failure in the landlord's handling of the complaint (missed timescales), reasonable redress for its handling of the front door repair, and no maladministration in its handling of noise…
202428266 Housing association
The landlord offered reasonable redress for its delay in repairing the resident's toilet, but there was service failure in its handling of associated bathroom repairs due to poor workmanship and an arbitrary…
202301847 Housing association
The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Problems with the drainpipe.…
202219035
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.. Total…
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