Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Elim Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202217527 Housing association
The Ombudsman found service failure in the landlord's handling of reports of anti-social behaviour. While the landlord mostly acted reasonably, it failed to carry out unannounced estate visits regarding parking…
201809906 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's reports about service charges, discrimination allegations, and noise disturbance. However, there was service failure in the…
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