Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
EMH Housing and Regeneration Limited's maladministration rate (75%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202200274
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident's reports of heating and hot water loss..
202109268
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Concerns about the condition of the property at the start of the tenancy. Reports of…
202112835
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of damp to his bedroom and living…
202108164
The Ombudsman found reasonable redress in the landlord’s handling of REPORT COMPLAINT 202108164 EMH Housing and Regeneration Limited 16 September 2021 Our approach The Housing Ombudsman’s approach to investigating and…
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