Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
EMH Housing and Regeneration Limited's maladministration rate (75%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202200274 Housing association
The Ombudsman found maladministration by EMH Housing and Regeneration Limited for its response to the resident's reports of heating and hot water loss. The landlord left the resident without heating and hot water for…
202109268 Housing association
The Ombudsman found no maladministration regarding the condition of the property at the start of the tenancy, as the landlord had carried out void inspections and works to meet its lettable standard. However, there was…
202112835 Housing association
The Ombudsman found maladministration in the landlord's handling of damp reports (delays in upgrading fans and ensuring heating controls worked) and in its handling of window and door repairs for security (unreasonable…
202108164 Housing association
The Ombudsman found that the landlord offered reasonable redress for its handling of the resident's reports about lack of maintenance of a communal grass verge. The landlord accepted service failure, offered £50…
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