The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident's reports about grounds maintenance and an associated service charge refund..
Housing association
English Rural Housing Association Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 3 published decisions.
- No maladministration 2
- Service failure 1
English Rural Housing Association Limited's maladministration rate (33%) is lower than the average for housing association (80%) across published Ombudsman determinations.
Decisions (3)
All landlordsThe Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The applicant’s application to purchase a shared ownership property. The applicant’s complaint..
No maladministration communication failure
£300
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the heating and hot water system in the resident’s property.. Total compensation ordered: £300.
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