Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
English Rural Housing Association Limited's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202443526 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs following flooding (delays in safety checks, gaps in communication, poor record keeping), and service failure in its handling of concerns about…
202232931 Housing association
The resident complained about the landlord's handling of reports regarding grounds maintenance and a related service charge refund. The Ombudsman found no maladministration, as the landlord investigated and worked with…
202121006 Housing association
The Ombudsman found no maladministration by English Rural Housing Association in its handling of an applicant's shared ownership property application or the subsequent complaint. The landlord properly applied its…
202006486 Housing association
The Ombudsman found service failure by English Rural Housing Association in its handling of repairs to the resident's heating and hot water system. The landlord and its contractor accepted that works were not completed…
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