Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
English Rural Housing Association Limited's maladministration rate (50%) is lower than the average for housing association (79%) across published Ombudsman determinations.
202443526 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs following flooding (delays in safety checks, gaps in communication, poor record keeping), and service failure in its handling of concerns about…
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident's reports about grounds maintenance and an associated service charge refund..
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The applicant’s application to purchase a shared ownership property. The applicant’s complaint..
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the heating and hot water system in the resident’s property.. Total compensation ordered: £300.
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