Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 16 published decisions.
Epping Forest District Council's maladministration rate (94%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202300969 Local authority / ALMO / TMO
The landlord was found to have maladministration in its handling of repairs, having delayed unreasonably in raising repairs identified during its 2025 inspection and failing to complete them over 6 months later. There…
202447757 Local authority / ALMO / TMO
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to mould in the property. We have also assessed the landlord’s…
202444665
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about the condition of the property, including concerns about asbestos..
202444384
The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of damp and mould in the property.. Total compensation ordered: £50.
202414667
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns as to the reasons given for the rent increase and an error on the rent increase letter. Reports of…
202409710
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a bathroom door repair.. Total compensation ordered: £200.
202317860
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports about the loss of hot water.. Total compensation ordered: £138.
202125385
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: reports of leaks, damp and mould in the property. repairs needed in the property. The resident has also complained about…
202128520
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about his neighbour’s building work. The associated complaint.. Total…
202215006
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the resident’s shower.. Total compensation ordered: £75.
202206787
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports of noise from her neighbour’s boiler; complaints handling..
202126995
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: A request from the resident. The formal complaint.. Total compensation ordered: £250.
202214043
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of its contractors’ behaviour, and the subsequent compensation offered..
202014140
The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint is regarding: The landlord’s response to the resident’s report of a leak in her property. The landlord’s handling of the…
202103103
The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord's handling of the resident's reports of noise disturbance.. Total compensation ordered: £175.
202009199
The Ombudsman found maladministration in the landlord’s handling of the landlord’s demand for a charge prior to sale of the property, for the Renewable Heat Incentive Scheme (RHIS) payments it would not receive…
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