Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 16 published decisions.
Epping Forest District Council's maladministration rate (88%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202300969 Local authority / ALMO / TMO
The landlord was found to have maladministration in its handling of repairs, having delayed unreasonably in raising repairs identified during its 2025 inspection and failing to complete them over 6 months later. There…
202447757 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to mould in the property because it did not inspect the external walls (its inspection form section on wall structure/insulation was left incomplete and…
202444665 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of the resident's reports about the condition of the property, including concerns about asbestos. The Ombudsman found no maladministration: the landlord had carried out an…
202444384 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of damp and mould. Although the landlord carried out a reasonable, evidence-based investigation and took appropriate steps to review and improve…
202414667 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of damp and mould in the bathroom and bedroom, its handling of outstanding repairs (structural cracks and a roof leak into a cupboard), and its…
202409710 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a disability-adapted bathroom door repair, which took 38 days to resolve, beyond both its urgent and routine repair timeframes. The landlord failed to…
202317860 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to the resident's reports of a loss of hot water: it did not keep the resident informed of the repair delay, and the £38 compensation it offered did not…
202125385 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of damp, mould and leak reports, repairs, record keeping, and complaint handling. It was slow to investigate, dismissive of concerns, kept the complaint…
202128520 Local authority / ALMO / TMO
The landlord was found to have service failure in its response to the resident's concerns about his neighbour's building work, due to poor communication, failure to follow up on fire safety risks identified in a survey,…
202215006 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of repairs to the resident's shower. While the landlord attended promptly and installed a temporary shower within its timescales, it failed to communicate…
202206787 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to reports of noise from a neighbour's boiler due to poor communication, and maladministration in its complaints handling due to a significant delay in…
202126995 Local authority / ALMO / TMO
The landlord was found to have no maladministration for handling the resident's request about a neighbour dispute letter, but maladministration for its complaint handling. The stage one response failed to address the…
202214043 Local authority / ALMO / TMO
The Ombudsman found service failure by Epping Forest District Council in its response to the resident's reports of its contractors' poor behaviour. While the landlord appropriately investigated and offered £50…
202014140 Local authority / ALMO / TMO
The Ombudsman found maladministration by Epping Forest District Council for its handling of a resident's reports of a leak, and service failure for its handling of damp and mould reports. The landlord responded promptly…
202103103 Local authority / ALMO / TMO
The Ombudsman found service failure by Epping Forest District Council for failing to consider revoking permission for hard flooring in the flat above the resident's, despite ongoing noise reports. The landlord was…
202009199 Local authority / ALMO / TMO
The Ombudsman determined the complaint about the landlord's demand for a charge for Renewable Heat Incentive Scheme payments prior to the Right to Buy sale of the property was outside its jurisdiction, as the matter…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.