Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Evolve Housing Support's maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202200303 Housing association
The Ombudsman found maladministration in the managing agent's provision of support (failure to follow support planning policy), severe maladministration in the handling of the resident's eviction (failure to follow…
202107570 Housing association
The Ombudsman found no maladministration by the managing agent in its handling of reports about a defective kitchen window, door closers, roof leaks/dampness, and a communal washing machine, as the agent appropriately…
202012898 Housing association
The Ombudsman found no maladministration in the landlord's handling of a leak (resolved within 24 hours) or its response to the resident's compensation request (licence agreement excluded liability; £200 goodwill was…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.