Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 9 published decisions.
Exeter City Council's maladministration rate (56%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202513791 Local authority / ALMO / TMO
The Ombudsman found reasonable redress, no maladministration, severe maladministration, service failure, maladministration in the landlord’s handling of The landlord’s handling of: Adaptations to the resident’s home.…
202426280
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of The resident’s reports of outstanding repairs at the property. The resident’s concerns about the delay in moving to a new…
202426715
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Damp and mould in the property..
202214034
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: Leaks, damp, and mould at the resident’s property. Internal and external repairs at the resident’s…
202213098
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202213098 Exeter City Council 19 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining…
202103088
The Ombudsman found no maladministration in the landlord’s handling of The landlord’s handling of repairs to the resident’s boiler. The landlord’s response to the resident’s request for an alternative contractor..
202110849
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s request that a partition wall is reinstated..
202008830
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of : the advice given to the resident concerning the Home Choice Scheme. how the landlord handled the resident’s…
202005117
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: consultation about, and installation of, a mobility scooter storage unit (the store). handling of the associated formal complaint..
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