Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 9 published decisions.
Exeter City Council's maladministration rate (44%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202513791 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of adaptations to the resident's home, where delays occurred but the landlord apologised and offered compensation in line with its policy and the…
202426280 Local authority / ALMO / TMO
The Ombudsman found the landlord's handling of the resident's reports of outstanding repairs was satisfactorily resolved by the redress it offered before investigation (acknowledging insufficient communication over a…
202426715 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's ASB reports (failing to respond to 2023 reports and delaying action following a June 2024 incident) and maladministration in its handling…
202214034 Local authority / ALMO / TMO
The landlord was found to have service failure for its handling of leaks, damp, mould, and internal/external repairs due to significant delays against its own policy timescales. It was found to have maladministration…
202213098 Local authority / ALMO / TMO
No maladministration in the landlord's handling of the property categorisation as an adapted needs property. Service failure in complaint handling for not responding to a councillor-raised complaint and a delay in…
202103088 Local authority / ALMO / TMO
The landlord's contractor missed a booked boiler repair appointment. The landlord apologised, offered an alternative contractor, reimbursed the resident's independent contractor invoice (£90), offered £50 goodwill, and…
202110849 Local authority / ALMO / TMO
The Ombudsman determined the complaint was outside its jurisdiction because the matter is subject to legal proceedings before the First Tier Tribunal and concerns the enforceability of a lease contract, which is a…
202008830 Local authority / ALMO / TMO
The Ombudsman found service failure regarding the advice given about the Home Choice Scheme, as the landlord gave unclear advice about rehousing eligibility and missed an opportunity to refer the resident to Devon Home…
202005117 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Exeter City Council regarding its consultation about and installation of a mobility scooter storage unit, and no maladministration in its handling of the associated complaint.…
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