Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Fairhive Homes Limited's maladministration rate (100%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202512698 Housing association
The disrepair claim was outside jurisdiction as it had been subject to court proceedings. No maladministration was found in the landlord's handling of boxing-in of exposed pipework. Service failure was found regarding…
202435735 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's rehousing request, as it did not keep her up to date or manage her expectations while waiting for a suitable larger property. It also…
202334997 Housing association
The Ombudsman found service failure in the landlord's handling of repairs to the rear extension (it failed to identify the unauthorised extension and the resident's repair responsibilities at mutual exchange) and in its…
202316144 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of noise nuisance from the communal entrance door, its handling of reports of a silverfish infestation, and its complaint handling. The…
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