Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Falcon Housing Association C I C's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202224190 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs and adaptation requests, and severe maladministration in its complaint handling after it repeatedly failed to respond to the resident or comply…
202231755 Housing association
The Ombudsman determined that the complaint about the placement of a vulnerable neighbour and related ASB was outside its jurisdiction, because the resident's lease was not with the landlord and there was no qualifying…
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