Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 23 published decisions.
First Choice Homes Oldham Limited's maladministration rate (70%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202537431 Housing association
The landlord handled the resident's reports of damp and mould with maladministration because, after a prompt initial response, it failed to keep her adequately informed and delayed key actions, leading to prolonged…
202534025 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of ASB by a neighbour, its refusal of permission to install a fence, and its associated complaint handling. The landlord…
202440466 Housing association
The Ombudsman found maladministration in the landlord's response to reports of garden drainage issues, due to unclear communication, misadvice about the defect period, and failure to ensure a drainage inspection went…
202305558 Housing association
The Ombudsman found the damp and mould complaint was outside jurisdiction as it had not exhausted the landlord's internal complaint procedure. It found service failure in the landlord's handling of additional support…
202514515 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's request to be urgently rehoused, maladministration in its handling of safety issues including asbestos and stagnant water under the…
202334599 Housing association
The Ombudsman found no maladministration in the landlord's decision not to include the resident's property in the first phase of its retrofit programme, but found maladministration in its handling of the associated…
202343725 Housing association
The complaint concerned the landlord's handling of defects (leaking bedroom window, damaged patio door, defective bathroom, kitchen extractor flaps, boiler leak, garage flood and a waterlogged garden) reported by a…
202422287 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's reports of a mice infestation and the £150 compensation offered, maladministration in its complaint handling (policy timescales missed,…
202329065 Housing association
The complaint concerned the landlord's handling of a shower repair, where its out-of-hours service failed to treat the repair as an emergency despite the resident's medical needs and vulnerabilities. The Ombudsman found…
202345542 Housing association
The landlord placed a "do not visit alone" warning marker on the resident's records but failed to clearly explain the restriction or offer a right of appeal as its policy required, amounting to a service failure. Its…
202327125 Housing association
The Ombudsman found service failure in the landlord's response to the resident's reports of damp and mould between 2022 and 2024. The landlord took reasonable steps to treat apparent mould and acknowledged the impact of…
202315772 Housing association
The Ombudsman found a service failure in the landlord's handling of the resident's reports of delays completing kitchen improvement works and damage caused during the kitchen replacement, and in its complaint handling.…
202318258 Housing association
The resident complained about the landlord's handling of his concerns about a neighbour's dog, which he believed was dangerous. The Ombudsman found no maladministration, as the landlord acted reasonably by investigating…
202222875 Housing association
The Ombudsman found maladministration in the landlord's handling of a storage room plaster repair, a window hinge replacement, blocked email access, and complaint handling, plus service failure over flooring due to poor…
202321742 Housing association
The Ombudsman found maladministration in the landlord's handling of a mice infestation in the resident's property, as it unreasonably delayed joint visits and pest proofing, failed to consider the resident's…
202228820 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports, including failure to risk-assess or safeguard following suicidal ideation disclosures, and maladministration in its…
202230298 Housing association
The Ombudsman found reasonable redress for delays in handling the resident's freehold purchase request, but maladministration in complaint handling because responses never clearly confirmed an outcome, ordering an…
202228033 Housing association
The Ombudsman found maladministration in the landlord's handling of a heating fault when the resident moved into the property, and maladministration in its complaint handling, ordering £300 compensation.
202108369 Housing association
The landlord was found to have maladministration for taking over 16 months to complete disability adaptations (toilet and kitchen) for a resident with limited mobility and serious illness, far exceeding its 6-month…
202213335 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's request to replace his floor covering and underlay. The landlord investigated appropriately, carried out an inspection which found no…
202104917 Housing association
The Ombudsman found maladministration for the landlord's failure to follow up on damp and mould reports at the former property, ordering £300 compensation and an apology. Reasonable redress was found for the rent…
202210078 Housing association
The Ombudsman found no maladministration by First Choice Homes Oldham Limited regarding its decision to decline the resident's request for a parking space. The landlord had no contractual obligation to provide parking,…
202012538 Housing association
The Ombudsman found no maladministration by First Choice Homes Oldham Limited regarding its response to the resident's request for replacement of decorative flagstones and pathway in her garden due to health and safety…
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