Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 22 published decisions.
First Choice Homes Oldham Limited's maladministration rate (73%) is lower than the average for housing association (79%) across published Ombudsman determinations.
202534025 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of ASB by a neighbour, its refusal of permission to install a fence, and its associated complaint handling. The landlord…
202440466 Housing association
The Ombudsman found maladministration in the landlord's response to reports of garden drainage issues, due to unclear communication, misadvice about the defect period, and failure to ensure a drainage inspection went…
202305558 Housing association
The Ombudsman found the damp and mould complaint was outside jurisdiction as it had not exhausted the landlord's internal complaint procedure. It found service failure in the landlord's handling of additional support…
202514515 Housing association
The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of Our decision (determination) We found: No maladministration in the resident’s request to be urgently rehoused.…
202334599 Housing association
The Ombudsman found no maladministration, severe maladministration, service failure, maladministration in the landlord’s handling of the landlord’s response to The installation of solar panels, Handling of the…
202343725
The Ombudsman found reasonable redress in the landlord’s handling of the landlord's handling of defects reported by the resident..
202422287
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a mice infestation and the level of compensation offered. Concerns about…
202329065
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a shower repair..
202345542
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord placing a warning marker about the resident on its systems. The landlord’s complaint handling..
202327125
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s complaints about damp and mould between 2022 and 2024.. Total compensation ordered: £500.
202315772
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports of delays in completing kitchen improvements and damages caused when his kitchen…
202318258
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about a neighbour’s dog..
202222875
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about The plaster and painting of the storage room. The flooring Replacement of the…
202321742
The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord's handling of: A mice infestation in the resident’s property. The associated complaint.. Total…
202228820
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint.. Total compensation ordered: £250.
202230298
The Ombudsman found mediation settlement, reasonable redress, maladministration in the landlord’s handling of This complaint is about the landlord’s: Response to the resident’s request to buy the property’s freehold.…
202228033
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a fault with the heating when the resident initially moved into the property. The Ombudsman has also investigated the…
202108369
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of toilet and kitchen adaptations and repairs at the resident’s property. The landlord’s complaint handling…
202213335
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for it to replace his floor covering and underlay..
202104917
The Ombudsman found maladministration, no maladministration, reasonable redress in the landlord’s handling of the landlord’s: Handling of the termination of the resident’s former tenancy. Handling of the administration…
202210078
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the landlord’s decision to decline the resident’s request for a parking space..
202012538
The Ombudsman found no maladministration, mediation settlement in the landlord’s handling of The complaint refers to: The landlord’s response to the resident’s request for the decorative flagstones and pathway in her…
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