Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Folkestone Hythe District Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202305898
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s: Response to the resident’s concerns about major works to the property’s bathroom.…
202231756
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of works to refurbish the resident’s kitchen..
202336218
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repair and cleanliness issues in the property at the start of the tenancy. Reports of damp and…
202327295
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s proposed adaptation works, and its associated communications..
202127200
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request for fencing at the rear boundary of the property.. Total compensation ordered: £100.
202127345
The Ombudsman found service failure in the landlord’s handling of The complaint concerns the landlord’s handling of repairs to the door entry system of the building and its decision to decline the resident’s request for…
202013935
The Ombudsman found maladministration in the landlord’s handling of the landlord’s banding decision following the applicant’s request to be rehoused..
201914464
The Ombudsman found mediation settlement, maladministration in the landlord’s handling of the landlord’s handling of the installation of sound proofing in the resident’s building.. Total compensation ordered: £150.
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