Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Folkestone Hythe District Council's maladministration rate (75%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202305898 Local authority / ALMO / TMO
The landlord's response to the resident's concerns about major works to the bathroom amounted to severe maladministration: the contractor removed existing grab rails without consulting an occupational therapist, leaving…
202231756 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of a delayed and poorly executed kitchen refurbishment, including a falling cupboard that endangered the resident's dog and children, given the…
202336218 Local authority / ALMO / TMO
The landlord failed to complete required void works and communicate internally before the tenancy began, then did not respond to the resident's report of repair and cleanliness issues, leaving her to complete repairs…
202327295 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of the resident's proposed adaptation works and its associated communications. The Ombudsman found service failure because, despite suspecting from late 2022 that the…
202127200 Local authority / ALMO / TMO
The landlord was found to have service failure for its handling of the resident's request for fencing at the rear boundary. While it reasonably declined to install fencing as it had no obligation to do so, it delayed…
202127345 Local authority / ALMO / TMO
The landlord was found to have service failure for poor communication regarding repairs to the building's door entry system. While the landlord acted appropriately in raising work orders and attempting repairs, it…
202013935 Local authority / ALMO / TMO
The Housing Ombudsman determined that the complaint about the landlord's banding decision following the applicant's request to be rehoused was outside its jurisdiction, as such complaints about housing allocations and…
201914464 Local authority / ALMO / TMO
The Ombudsman found maladministration by Folkestone & Hythe District Council for its poor handling of soundproofing works in the resident's building. The landlord failed to communicate effectively, delayed progressing…
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