Forhousing Limited

The Ombudsman found maladministration in the landlord’s handling of The landlord’s response to reports of a leak and the associated repairs. Our decision (determination) The complaint was resolved with intervention. We…

The Ombudsman found maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of The landlord’s handling of: repairs the resident’s concerns about flooding at the…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the: Front door repair. Associated complaint. Our decision (determination) We found no…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of Our decision (determination) We have found there was: Maladministration in the landlord’s handling of…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs following a leak.. Total compensation ordered: £625.

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord's handling of: repairs to the roof and gutter and the subsequent damp and mould. the associated complaint..…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of : The landlord’s response to reports of damp and mould in the property. How the landlord handled the…

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s response to the resident’s reports of rats at her property..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the living room flooring. The Ombudsman has also considered the landlord’s complaint handling..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s concerns about the standard of its repairs to her property. Complaint handling..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of reports of damp and mould..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about staff conduct. We have also considered the landlord’s handling of the associated complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould.. Total compensation ordered: £1680.

The Ombudsman found service failure in the landlord’s handling of This complaint is about: The landlord’s handling of repairs to the resident’s bathroom tiles and bath. The landlord’s complaint handling.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs relating to damp and mould.. Total compensation ordered: £552.

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: Reports of leaks into the living room. Reports of damage to the resident’s property. Repairs to the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.. Total compensation ordered: £100.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Reports of damaged floor tiles in the downstairs toilet. Damp and mould work relating to plastering, damp proofing, and…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s bathroom and kitchen. Lack of hot water and heating in the property. The…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. A repair to the front door. The resident’s request for a new…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: Repairs within the resident’s bathroom, including damp and mould. The resident’s complaint.. Total compensation ordered: £700.

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handing of: The resident’s reports of damp and mould, and the associated repairs. The resident’s reports of unsafe…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s response to reports of damp and mould. The landlord’s complaint handling. The Ombudsman has also considered the…

The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of a leak from the flat upstairs . The landlord’s handling of the resident's…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Repairs needed in communal areas. A pest infestation at the property. The…

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s response to reports of pests. The landlord’s response to the resident’s request to move. The landlord’s handling…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Handling of reports of antisocial behaviour (ASB). Decision to remove a padlock on a communal gate..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s bathroom. The associated complaint.. Total compensation ordered: £400.

The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould and the associated remedial repairs. The landlord’s…

The Ombudsman found service failure, no maladministration in the landlord’s handling of This complaint is about: The landlord’s handling of multiple repairs in the resident’s home. The level of communication and support…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of reports of anti-social behaviour (ASB), including noise nuisance and threatening behaviour by a…

The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns regarding: Service charges for the maintenance and upkeep of…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of damp and kitchen door repairs at the resident’s property.. Total compensation ordered: £100.

The Ombudsman found reasonable redress, maladministration, severe maladministration in the landlord’s handling of The complaint is regarding the landlord’s response to the resident’s reports of a leak, the associated…

The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about the landlord’s: Response to the resident’s reports of damp and mould, including a temporary decant; Handling of the…

The Ombudsman found service failure in the landlord’s handling of delays to repairs in the property and the compensation awarded..

The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould in his property..

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The reported damp and mould issues. The resident’s request for compensation for…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman is also considering the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s kitchen..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request to replaster the full hallway and stairs, due to asbestos concerns.. Total compensation ordered: £200.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of repairs to the bathroom following a leak. The associated complaints.. Total…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of damp and mould in the property. This report has also taken into consideration the landlord’s handling of…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs in the property because of damp and mould. The landlord’s handling of the associated complaints.. Total…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of a collapsed drain and its handling of the associated repairs. The landlord’s response to the…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of leaks, damp, and mould at the resident’s property. The landlord’s handling of the resident’s decant from…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of damp works required to the resident’s property and associated repairs following the works. The landlord’s handling of the…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of shed, pointing, glazing, and electrical repairs at the resident’s property. The landlord’s complaint handling..

The Ombudsman found maladministration, reasonable redress, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Concerns raised by the resident about the condition of the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of leaks at the property. Handling of repairs at the property. Complaint handling.. Total compensation ordered: £1600.

The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of mould and damp at the property and the associated…

The Ombudsman found reasonable redress, service failure, maladministration in the landlord’s handling of the landlord’s handling of: Remedial repairs to the resident’s roof, bathroom and downstairs toilet. The…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about repair delays and asbestos at her property , and her request for compensation. The…

The Ombudsman found service failure in the landlord’s handling of The complaint concerns how the landlord handled a leak from the bathroom of the property and the level of compensation it offered.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs to the resident’s balcony door. The associated complaint handling.. Total compensation ordered: £400.

The Ombudsman found service failure in the landlord’s handling of the landlord's handling of the resident's concerns about the safety of her garden.. Total compensation ordered: £100.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould in the property.. Total compensation ordered: £500.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of works to replace external doors and to remedy damp and mould in the resident’s property.. Total compensation ordered: £500.

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s request for the concrete path at the property to be renewed with flagging..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the repairs the resident reported at the property, including damp..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould, and the subsequent complaint..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord‘s handling of:.

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of ASB (noise) from a neighbour..

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : the landlord’s handling of repairs required to address the heating issues in the resident’s property, in…

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the landlord’s response to the resident’s reports of unusual noises from her pipes and boiler..

The Ombudsman found service failure in the landlord’s handling of : the landlord’s handling of roof repairs. The complaint is also about the landlord’s complaints handling..