Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 71 published decisions.
Forhousing Limited's maladministration rate (80%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202400197 Housing association
The landlord made an offer of redress (£300) which the Ombudsman found resolved errors in its communication with the resident when she moved into the property and its handling of her linked rent arrears, resulting in a…
202447458 Housing association
The Ombudsman found service failure in the landlord's response to the resident's reports of a pest infestation. The landlord took 32 working days to resolve the issue, with delays in repairs, gas team non-attendance,…
202400781 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's reports of leaks and water pooling under her floorboards, as the landlord apologised, offered proportionate compensation, completed…
202417514 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of damp and mould and the conduct of its contractors, due to incorrect damp proofing works, delays, failure to consider the…
202335161 Housing association
The complaint about the landlord's response to reports of a leak and associated repairs was resolved with intervention. Following the Ombudsman's intervention, the landlord agreed to complete the required works and pay…
202513152 Housing association
The landlord offered reasonable redress for its handling of repairs (failed repairs and poor workmanship), but there was service failure in its failure to respond to the resident's concerns about flooding at the…
202433325 Housing association
The Ombudsman found no maladministration in the landlord's handling of the front door repair or the associated complaint. It made orders for the landlord to put things right, while noting learning points on record…
202405013 Housing association
The landlord was found to have committed maladministration in its handling of reports of damp and mould affecting the resident's only bedroom, and service failure in its complaint handling. It was ordered to apologise,…
202339136 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs following a leak: significant delays (works completed almost 11 months after the leak, contrary to its damp and mould procedure), a missed…
202445978 Housing association
The Ombudsman found severe maladministration in the landlord's handling of roof and gutter repairs and the subsequent damp and mould, which remained unresolved for over two years despite known household vulnerabilities,…
202435463 Housing association
The Ombudsman found maladministration in the landlord's response to reports of damp and mould and service failure in its handling of the complaint. The landlord was ordered to apologise, pay £400 compensation, and…
202445239 Housing association
The complaint concerned the landlord's response to the resident's reports of rats. The Ombudsman found the landlord took multiple reasonable and proactive steps (liaising with the local authority and a second pest…
202450035 Housing association
The Ombudsman found service failure in the landlord's handling of repairs to the living room flooring, where poor workmanship and delays left the resident unable to fully use her living room for more than 6 months; it…
202415730 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's concerns about the standard of plastering repairs (poor communication, failures to follow its repairs procedure and keep records,…
202334200 Housing association
The Ombudsman found no maladministration in the landlord's handling of reports of damp and mould. The landlord followed its policy, went beyond its obligations by arranging an independent damp survey and offering…
202327303 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's concerns about staff conduct, because although its investigation and actions were reasonable it failed to document the interviews and…
202424394 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, citing unreasonable delays, poor oversight of follow-on works referred to contractors, and shortcomings in…
202320924 Housing association
The landlord made an offer of redress prior to investigation that satisfactorily resolved the complaint about its handling of bathroom tile and bath repairs (poor tiling work, unclear information and a missed…
202425263 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould repairs. It failed to arrange mutually convenient appointments, complete the works within its timescales (damp and mould work that…
202323664 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of leaks into the living room (ordering £200 compensation) and no maladministration in its handling of reports of damage to the resident's…
202322778 Housing association
The Ombudsman found the landlord's handling of the resident's damp and mould reports amounted to reasonable redress: it failed to raise the required repair work within its 24-hour procedure (a 3-month delay) and left…
202306138 Housing association
The Ombudsman found the landlord's handling of the resident's damp and mould reports was satisfactorily resolved by its offer of £500 redress (reasonable redress), but there was service failure in its handling of the…
202329766 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of damaged floor tiles in the downstairs toilet (unrepaired and unexplained) and in its complaint handling, including its failure to pay £950…
202234305 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to the resident's kitchen and bathroom (delays, poor communication, failure to consider the resident's vulnerability and the loss of use of…
202311294 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of damp and mould (delays and failure to follow its damp and mould policy), maladministration in its handling of a front door lock repair,…
202217774 Housing association
The Ombudsman found service failure in the landlord's handling of bathroom repairs including damp and mould, due to delays in inspecting and completing works, and service failure in its complaint handling for failing to…
202312262 Housing association
The landlord's handling of the resident's reports of damp and mould and associated repairs amounted to maladministration, as did its complaint handling. The Ombudsman found no maladministration in the landlord's…
202342868 Housing association
The Ombudsman found maladministration in the landlord's response to reports of damp and mould and in its record keeping, but no maladministration in its complaint handling. The landlord was ordered to apologise, pay…
202308903 Housing association
The landlord attended to the resident's report of a leak from the flat above in a timely manner but failed to provide temporary lighting or arrange for the electrics to be checked for several days, and its comments…
202229855 Housing association
The Ombudsman found no maladministration in the landlord's handling of communal repairs, but maladministration in its handling of a pest infestation and in its complaint handling, ordering £750 compensation, attic…
202347494 Housing association
The Ombudsman found no maladministration in the landlord's responses to reports of pests, the resident's request to move, and the complaint about an operative's conduct, but found service failure in its handling of…
202344987 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of antisocial behaviour, nor in its decision to remove a padlock the resident had installed on a communal garden gate. The…
202343435 Housing association
The Ombudsman found maladministration in the landlord's handling of bathroom repairs, citing poor record-keeping, a missed appointment, delays in replacing the shower screen, a missed opportunity to manage expectations…
202340780 Housing association
The Ombudsman found severe maladministration in the landlord's handling of the resident's reports of damp and mould and the associated remedial repairs, and service failure in its complaint handling. Repairs to the…
202316878 Housing association
The Ombudsman found the landlord's handling of multiple repairs was reasonable in the circumstances and that its pre-investigation offer of redress (including £50 for two incorrectly closed repair jobs) satisfactorily…
202227888 Housing association
The Ombudsman found maladministration where the landlord failed to promptly open an ASB case or meet the resident within one working day after serious threats from a neighbour, wrongly deferring entirely to a police…
202209052 Housing association
The Ombudsman found no maladministration regarding service charges (services were provided during COVID-19), service failure regarding a tree blocking light (severe delay in inspection), and maladministration in…
202303091 Housing association
The complaint concerned the landlord's handling of damp and kitchen door repairs. The Ombudsman found service failure: the landlord responded initially in line with its damp and mould procedure, but the damp works were…
202314204 Housing association
The Ombudsman found maladministration in the landlord's response to reports of a leak, the associated repairs and damp and mould, and in its handling of the complaint and level of compensation offered. The landlord was…
202306484 Housing association
The landlord offered redress which the Ombudsman found satisfactorily resolved the complaint about its response to reports of damp and mould, including a temporary decant (the £250 offered was considered proportionate).…
202302381 Housing association
The landlord delayed damp and mould repairs, leaving the resident without a working kitchen for several weeks, and its initial compensation offer (£125 at stage 2) was insufficient. The Ombudsman found service failure…
202329305 Housing association
The Ombudsman found service failure in the landlord's response to the resident's reports of damp and mould, due to its failure to carry out a vulnerability assessment and around three months of unreasonable delays to…
202313858 Housing association
The landlord took around 17 months to complete damp and mould repairs, contrary to its own 40-working-day policy, without assessing the resident's potential vulnerability, offering interim measures or committing to a…
202301617 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's antisocial behaviour reports, as it took reasonable and proportionate steps (including an injunction, an undertaking, support…
202301498 Housing association
The complaint concerned the landlord's handling of repairs to the resident's kitchen doors. The Ombudsman found the landlord offered reasonable redress: it acknowledged its failures (incorrect measurements and failed…
202318004 Housing association
The complaint concerned the landlord's handling of the resident's request to replaster the full hallway and stairs due to asbestos concerns. The Ombudsman found service failure: the landlord was entitled to decide not…
202209394 Housing association
The landlord was found to have maladministration for its handling of bathroom repairs following a leak, due to poor planning, coordination and communication which left the resident without use of the shower for a…
202300627 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould in the property, and maladministration in its handling of the associated complaint. Repairs took too long, workmanship and contractor…
202220869 Housing association
Damp and mould repairs, already identified, took at least 25 months to complete, and the landlord repeatedly breached its complaint-handling timescales. A further £900 compensation was ordered on top of the £2,149…
202206393 Housing association
The landlord was found to have maladministration for its delayed and poorly coordinated response to a collapsed drain, its failure to address a resulting fly infestation, and its poor complaint handling which took 8…
202217777 Housing association
The landlord was found to have maladministration for its handling of leaks, damp and mould due to excessive delays (taking 315 working days from survey to completion), poor communication, and failure to prioritise a…
202221471 Housing association
The Ombudsman found maladministration in the landlord's handling of damp repairs that took around 18 months to complete, including a failed repair schedule and poor record keeping, and maladministration in complaint…
202215701 Housing association
The landlord was found to have maladministration for its handling of multiple repairs (shed, pointing, glazing, electrical, rubbish removal) which were subject to excessive delays totalling 437 working days, poor…
202210641 Housing association
The landlord was found to have maladministration for letting the property in poor condition, for delays in handling damp and mould repairs (over 9 months), for delays repairing a leaking window (8 months), and for poor…
202118101 Housing association
The landlord was found to have maladministration for its handling of leaks (ongoing for over two years), handling of repairs (outstanding since 2016), and complaint handling (lengthy delays, failure to follow its own…
202202552 Housing association
The Ombudsman found severe maladministration in the landlord's response to damp, mould and a rat infestation at a bungalow occupied by elderly residents (one with COPD), with delays from November 2020 to late 2022.…
202115718 Housing association
The landlord failed to complete remedial repairs to the resident's roof, bathroom and downstairs toilet over an 18-month period, with repeated attendance by wrong trades and lack of urgency. The Ombudsman found the…
202214578 Housing association
The landlord was found to have maladministration for its poor handling of a seven-month repair delay and the resident's concerns about potential asbestos exposure, offering inadequate compensation without proper…
202208410 Housing association
The landlord was found to have service failure for how it handled a long-standing leak from the bathroom. It acknowledged its failings and offered £250 compensation, but the Ombudsman ordered an additional £250 (total…
202118330 Housing association
The landlord was found to have maladministration for delays and poor communication in repairing the resident's balcony door (reported December 2020, still outstanding at final response May 2022), and for significant…
202111106 Housing association
The Ombudsman found service failure by ForHousing Limited in its handling of the resident's concerns about garden safety. While the landlord completed the agreed garden repairs within its policy timescales, it failed to…
202203565 Housing association
The Ombudsman found maladministration by ForHousing Limited in its handling of a resident's reports of damp and mould. There were significant delays (repairs took over six months from initial report), poor…
202111500 Housing association
The Ombudsman found maladministration by ForHousing Limited for its handling of works to replace external doors and remedy damp and mould. There were significant delays (front door replaced after ~8 months, rear door…
202110311 Housing association
The landlord agreed, after Ombudsman intervention and a mediation meeting, to replace the resident's cracked concrete pathway with flagging (paving slabs) and adjust the gully height if needed. The resident accepted…
202116637 Housing association
The Ombudsman found maladministration by ForHousing Limited for its response to repairs including damp. There was a significant delay in addressing a kitchen leak (reported December 2020, units not removed until June…
202102396 Housing association
The Ombudsman found no maladministration by ForHousing Limited in its handling of a resident's reports of damp and mould, and the subsequent complaint. Although the repairs took from January to August 2021, the delays…
202103530 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of a gas leak, as the landlord responded promptly with qualified operatives and proper equipment, and no gas leak was…
202006953 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's reports of ASB (noise) from a neighbour. The landlord had investigated the reports over several years using noise monitoring…
202121688 Housing association
The Ombudsman found maladministration for the landlord's handling of heating repairs, which took around 2.5 years to resolve, causing the resident significant distress and inconvenience. No maladministration was found…
202101687 Housing association
The Ombudsman found no maladministration by ForHousing Limited regarding its response to the resident's reports of unusual noises from pipes and the boiler. The landlord took reasonable steps to investigate and carry…
202006822 Housing association
The landlord delayed roof repairs for over a year with multiple failed appointments. The Ombudsman found the landlord made reasonable redress for the repair failures through apology, £200 compensation, and service…
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