Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Futures Homescape Limited's maladministration rate (100%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202000161
The Ombudsman found service failure in the landlord’s handling of The resident complains about the level of compensation offered by the landlord in respect of excess water charges following a leak at the property..
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.