Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 40 published decisions.
Gateshead Metropolitan Borough Council's maladministration rate (75%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202501385 Local authority / ALMO / TMO
The Ombudsman found reasonable redress for the skirting board handling (landlord apologised), no maladministration for the rear door (independent surveyor inspection and repairs were appropriate), and maladministration…
202530622 Local authority / ALMO / TMO
The landlord delayed in handling the resident's reported leaking gutter and associated damp and mould, and did not consider a mould wash in line with its damp and mould policy despite being told of the resident's…
202523510 Local authority / ALMO / TMO
Severe maladministration was found in the landlord's response to the resident's reports of water ingress and related damp and mould, due to prolonged delays in identifying the cause and completing repairs despite known…
202424550 Local authority / ALMO / TMO
There was maladministration in the landlord's handling of repairs to a leaking bay window and in its handling of the complaint. The landlord took around 6 months to inspect and a further period to complete the repairs…
202500561 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of reports of damp, mould and a leaking roof, and in its handling of the complaint. The landlord acknowledged delays in roof and window repairs,…
202446983 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, reports of repairs in the property, and its handling of the complaint. The landlord delayed far beyond its…
202508806 Local authority / ALMO / TMO
Maladministration found in the landlord's response to damp and mould (delayed repairs, no inspection of completed works, lack of due regard for vulnerability), in its response to property damage (no investigation or…
202504764 Local authority / ALMO / TMO
There was severe maladministration in the landlord's handling of the resident's reports of repairs: it failed to complete remedial works within its published timescales (including for damp and mould), leaving the…
202334170 Local authority / ALMO / TMO
Maladministration was found in the landlord's handling of ASB, primarily for failing to complete risk assessments after reports of threats and for communication falling short of its agreed action plan. Maladministration…
202206014 Local authority / ALMO / TMO
The Ombudsman found reasonable redress for the landlord's handling of damp and mould reports (with £300 offered compensation deemed fair), maladministration for delays in loft insulation and a hole in the party wall,…
202328159 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's damp and mould reports and repairs, due to poor record keeping, missed timescales and failure to raise repairs on contact, though access…
202406847 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of damp and mould (multiple delays in inspections, the loft works and mould washes) and maladministration in its complaint handling (failure to…
202306765 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of damp and mould in the living room, in its handling of repairs to the boiler condensate pipe and bathroom flooring, and in its response to…
202417243 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of reports of anti-social behaviour (it acted quickly and broadly in line with policy but failed to set clear expectations on timescales, potential outcomes…
202202659 Local authority / ALMO / TMO
The landlord was found to have severe maladministration for its handling of the resident's reports of damp and mould, with prolonged and unreasonable delays from initial report in August 2021 through to completion of…
202315737 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of leaks, damp and mould (delayed follow-up inspections, late remedial works and poor communication) and in its complaint…
202222194 Local authority / ALMO / TMO
A tenant endured an 18-month unresolved roof leak, related damp and mould left unwashed for a year, and faulty kitchen and bathroom lighting unresolved for almost two years. The Ombudsman found maladministration across…
202328390 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's anti-social behaviour reports. It concluded the landlord kept detailed records, acted promptly and reasonably on reports of ASB and…
202337941 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of the resident's reports of antisocial behaviour (ASB) by his neighbour. The Ombudsman found no maladministration, concluding the landlord's overall handling was…
202303720 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to the resident's request to repair a fence (the repair took about 14 months against a 20-working-day target, with poor communication) and service failure…
202221804 Local authority / ALMO / TMO
The landlord had already paid £500 compensation for delays repairing a persistent bathroom ceiling leak, and following the Ombudsman's intervention offered a further £150, which the resident accepted as resolving her…
202233311 Local authority / ALMO / TMO
The Ombudsman determined the complaint about the increase in the heating service charge was outside its jurisdiction under paragraph 42.d of the Scheme, and found no maladministration in the landlord's response to the…
202233490 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the property's condition following its void process and the subsequent repairs, and maladministration in its complaint handling. It ordered a written…
202313350 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the inspection of repairs completed in 2020 and 2021 (which it failed to post-inspect over 2 years after being ordered to do so) and in its handling of…
202223999 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of bedroom ceiling repairs, damp and mould reports, bathroom floor repairs, and complaint handling, citing years-long delays, poor record-keeping and…
202332614 Local authority / ALMO / TMO
The landlord took around 17 months to carry out any notable roofing repairs and over two years to fully resolve a long-standing water ingress problem, while failing to act on reported damp and mould, take account of the…
202320582 Local authority / ALMO / TMO
The Ombudsman found the complaint about the landlord's handling of the housing application outside jurisdiction; reasonable redress on the kitchen renewal and rewire (delays from June 2022 to April 2023, mitigated by a…
202321199 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs and damp and mould at the resident's former property, in its response to concerns about her time in emergency and temporary accommodation, and…
202201953 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of brickwork and roof repairs (taking over 2 years), kitchen electrical trips (17 months to take meaningful action), damp reports (failing to investigate…
202210333 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of roof repairs and water ingress, taking 18-21 months to complete works after the resident first reported damage, with poor communication and…
202128113 Local authority / ALMO / TMO
Maladministration for delays in resolving water ingress causing collapsing ceilings, mould and no bathroom lighting for months. Also maladministration for 8-month complaint response delay and inaccurate final response.…
202116999 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of a recurring toilet leak that left the resident without a usable toilet for months, causing sewage damage and distress, and for failing to properly…
202217072 Local authority / ALMO / TMO
Severe maladministration for handling of damp over four years and for complaint handling taking almost three years. Maladministration for poor record keeping. Landlord ordered to pay £6,516.96 compensation, apologise,…
202203518 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's decision not to compensate the resident for plastering work she carried out herself, as the work was not an emergency, lockdown restrictions prevented…
202212658 Local authority / ALMO / TMO
The Ombudsman found that the landlord's offer of £150 compensation for delays in rewiring resolved the complaint satisfactorily (reasonable redress), and that there was no maladministration in the landlord's decision…
202126868 Local authority / ALMO / TMO
The landlord was found to have service failure for poor communication regarding delays to tree pruning work, and maladministration for its complaint handling due to a 77-working-day delay in providing a stage one…
202004688 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Gateshead Metropolitan Borough Council in its handling of the resident's reports of anti-social behaviour by a neighbour and its approach to the resident's use of CCTV. The…
202012425 Local authority / ALMO / TMO
The landlord offered reasonable redress for its handling of a flood and subsequent repairs, but there was service failure in its complaint handling due to significant delays. The Ombudsman ordered £100 compensation for…
201910919 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of noise disturbances from a neighbour. The landlord took reasonable steps to investigate using incident diaries, noise…
201808064 Local authority / ALMO / TMO
The Ombudsman determined the complaint was outside its jurisdiction because the resident referred it nearly 22 months after the council's final response, exceeding the 12-month time limit under the Scheme. No…
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