Gateshead Metropolitan Borough Council

The Ombudsman found reasonable redress for the skirting board handling (landlord apologised), no maladministration for the rear door (independent surveyor inspection and repairs were appropriate), and maladministration…

Severe maladministration was found in the landlord's response to the resident's reports of water ingress and related damp and mould, due to prolonged delays in identifying the cause and completing repairs despite known…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s handling of repairs to a leaking bay window. There…

The Ombudsman found reasonable redress in the landlord's handling of reports of damp, mould and a leaking roof, and in its handling of the complaint. The landlord acknowledged delays in roof and window repairs,…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Reports of repairs in the property. Complaint. Our…

Maladministration found in the landlord's response to damp and mould (delayed repairs, no inspection of completed works, lack of due regard for vulnerability), in its response to property damage (no investigation or…

The Ombudsman found severe maladministration, no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs. We have also investigated the landlord’s…

Maladministration was found in the landlord's handling of ASB, primarily for failing to complete risk assessments after reports of threats and for communication falling short of its agreed action plan. Maladministration…

The Ombudsman found reasonable redress, no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damp and mould. The kitchen sink…

The Ombudsman found service failure in the landlord's handling of the resident's damp and mould reports and repairs, due to poor record keeping, missed timescales and failure to raise repairs on contact, though access…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Planned bathroom repairs. Reports of damp and mould. We have also investigated the landlord’s complaint handling.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: the resident’s reports of damp and mould in the property’s living room. repairs to the resident’s boiler…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: reports of anti-social behaviour (ASB); the associated complaint.. Total compensation ordered: £200.

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request under the Freedom of Information Act 2000. The resident’s reports of leaks, damp, and mould in the…

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Roof repairs. Damp and mould. Electrical repairs.. Total compensation ordered: £1000.

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of anti-social behaviour (ASB) reports..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by his neighbour..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request for repairs to a fence. The Ombudsman has also considered the landlord’s complaint handling as part of…

The Ombudsman found maladministration in the landlord’s handling of the resident’s reports of a leak and the subsequent repairs..

The Ombudsman found no maladministration in the landlord’s handling of : The increase in service charges for the heating. The landlord’s response to the resident’s request to control the level of heating in her property…

The Ombudsman found maladministration in the landlord’s handling of the condition of the property at the time of letting, and the landlord’s handling of the subsequent repairs. The Ombudsman has also investigated the…

The Ombudsman found maladministration in the landlord's handling of the inspection of repairs completed in 2020 and 2021 (which it failed to post-inspect over 2 years after being ordered to do so) and in its handling of…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs required to the resident’s bedroom ceiling. Reports of damp and mould in the property. Repairs required in the…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of roofing repairs and associated damp and mould reports. The landlord’s handling of the resident’s…

The Ombudsman found reasonable redress, maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s housing application. The landlord’s handling of a kitchen renewal and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: handling of repairs and damp and mould at the resident’s former property. response to the resident’s concerns about her time in…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: brickwork and roof repairs. electrics tripping intermittently in the kitchen. damp. The Ombudsman…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of roof repairs and water ingress. We have also considered the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of water ingress at his property. The Ombudsman has also considered the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of a leak, damage to the property and subsequent request for a decant. Related complaint.. Total…

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s: Handling of damp at the property. Complaint handling. The landlord’s record keeping.. Total compensation ordered: £8816.

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns: The landlord’s decision not to compensate the resident for plastering work she carried out in the property. The associated…

The Ombudsman found no maladministration in the landlord’s handling of : The delays in the rewiring of the resident’s property The landlord’s decision to not renew the resident’s bathroom. Total compensation ordered:…

The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint concerns: The landlord’s response to the resident’s request for remedial action to be carried out to trees overhanging…

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of The resident complaint is about the landlord’s handling of reports of anti social behaviour (“ASB”) by a neighbour and its…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: - The resident’s report of a flood in her bathroom. The resident’s reports of consequential damage to the…

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s reports of noise disturbances from his neighbour’s property..

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the council’s response to reports of disrepair, a bug infestation, a smell in the property and antisocial behaviour..