Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Gloucester City Homes Limited's maladministration rate (33%) is lower than the average for local authority / almo / tmo (72%) across published Ombudsman determinations.
202429315 Housing association
The resident complained about the landlord's response to reports of unfair treatment/discrimination, its response to reports of noise nuisance, and its complaint handling. The Ombudsman found the discrimination…
202316835 Housing association
The complaint concerned the landlord's actions in recovering rent arrears from the resident, including its applications to Universal Credit for direct payment of rent and arrears. The Ombudsman found no…
202311899 Housing association
The complaint concerned the landlord's handling of the installation of a pre-payment meter for heat and hot water and the associated costs. The Ombudsman found no maladministration, concluding the landlord communicated…
202219320 Housing association
The landlord was found to have maladministration for failing to remove asbestos and complete void works before the resident moved in, and for its poor handling of the subsequent asbestos removal works which caused…
202007410 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about communal cleaning and maintenance, and about service charge administration and information requests. The landlord…
201916109 Housing association
The Ombudsman found no maladministration regarding the landlord's handling of an abandoned mattress. For the fly infestation and the leak/repairs, the Ombudsman determined that the landlord's offer of £1000…
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