Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 29 published decisions.
Golding Homes Limited's maladministration rate (76%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202231449 Housing association
The landlord made a reasonable offer of redress for delays in bathroom flooring works and silverfish issues (£200 offered), was found responsible for service failure regarding delays in completing fire safety works in…
202342459 Housing association
The Ombudsman found maladministration in the landlord's handling of a bathroom leak repair, which remained outstanding for about 12 months due to delays, weak access planning and poor record keeping. It found no…
202434945 Housing association
The Ombudsman found service failure in the landlord's handling of reports of cold spots, condensation, damp and mould, due to delays in completing agreed actions, poor communication about lease responsibilities and…
202317058 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of extractor fans not working, mould, electrical issues, and noise/nuisance from children, as well as in its complaint handling,…
202333825 Housing association
The Ombudsman found maladministration in the landlord's handling of pest issues in the resident's property and in its handling of the associated complaint. It ordered the landlord to apologise and to pay £580…
202413086 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs including asbestos, damp and mould, ordering a written apology, a written update on rehousing and repair plans, and £600 compensation (£400…
202418958 Housing association
The complaint concerned the landlord's handling of repairs, including an electric shower adaptation that leaked and damaged a bathroom unit. Following the Ombudsman's intervention, the landlord offered £850 compensation…
202430186 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of damp and mould (delays, failure to follow its policy and to consider the potential risk to the family, and outstanding works at…
202334981 Housing association
The complaint concerned the landlord's handling of the resident's reports of antisocial behaviour (ASB). The Ombudsman found maladministration: the landlord did not always act in line with its community safety policy,…
202320018 Housing association
The complaint concerned the landlord's handling of the resident's personal data and its response to his subject access request. The Ombudsman determined the complaint was outside its jurisdiction under paragraph 42.k of…
202329384 Housing association
The Ombudsman found service failure in the landlord's handling of a roof repair: the landlord acted with a lack of urgency, failed to manage the repair in line with its policy timescale, gave poor communication, and…
202329551 Housing association
The Ombudsman found service failure in the landlord's handling of repairs following a loft leak — it delayed addressing damp and mould works identified by a specialist survey and failed to keep the resident updated —…
202410615 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of a leak from her shower, which took over 18 months to resolve, with repeated missed or late appointments, poor communication…
202318490 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's parking concerns, citing delays, poor communication, failure to manage expectations and the absence of an action plan. It found the…
202412447 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of issues with her back door. It took around three months to complete works that would let the resident lock her door with…
202218685 Housing association
The landlord took around 7 months to complete roof and loft insulation repairs after the initial report, with poor communication and lack of updates. The Ombudsman found the landlord's offer of £750 compensation…
202224206 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs, including an unresolved repeat leak and missed opportunities to arrange works, ordering £600 compensation and a property inspection, but found…
202229689 Housing association
The Ombudsman found service failure in the landlord's response to reports of a neighbour fencing off communal garden space and maladministration in its complaint handling, ordering £300 compensation and further…
202219129 Housing association
The Ombudsman determined that the complaint about the landlord's handling of the resident's data (alleged GDPR breach) was outside its jurisdiction, as it properly fell within the remit of the Information Commissioner's…
202219616 Housing association
The Ombudsman found reasonable redress for the landlord's handling of repairs, where delays of 11 weeks for a kitchen replacement and 5 months for damp wall repairs caused significant distress, but the landlord's…
202213912 Housing association
The Ombudsman determined that the landlord's offer of £250 compensation for delays in handling a shared ownership staircasing application constituted reasonable redress, resolving the complaint satisfactorily. The…
202206194 Housing association
The Ombudsman found maladministration for delays in clearing overflowing gutters and poor communication about bathroom adaptations, ordering £270 compensation. Reasonable redress was found for the flooded drains issue…
202205830 Housing association
The Ombudsman determined the complaint was outside its jurisdiction because the matters raised are subject to ongoing court proceedings or the resident had the opportunity to raise them in those proceedings.
202211641 Housing association
The Ombudsman found maladministration for bathroom drainage handling, an 8-month delay responding to discrimination allegations, and complaint handling failures. Service failure for silverfish response. Reasonable…
202217726 Housing association
The Ombudsman found reasonable redress regarding the landlord's response to damp and mould reports, noting delays in inspection and remedial works but recognising the landlord's apology, financial redress (£1,430.40…
202208880 Housing association
The Ombudsman found reasonable redress for the landlord's handling of a leak/mould issue and an operative conduct complaint, service failure for delays in addressing a street lamp alignment issue, and maladministration…
202220971 Housing association
The Ombudsman found the landlord's £1,500 compensation offer and eventual door replacement provided reasonable redress for a lengthy delay in fixing a damaged, insecure front door that raised security and fire safety…
202014847 Housing association
The Ombudsman found maladministration by Golding Homes Limited for delays in completing repairs to the resident's bathroom, hallway and kitchen (lasting 12 months, with bathroom drainage unresolved for nearly two years)…
202002016 Housing association
The Ombudsman found service failure by Golding Homes Limited for failing to keep the resident updated on her ASB reports despite a commitment to fortnightly updates, and for poor complaints handling including failing to…
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