Performance summary based on published UK Housing Ombudsman determinations. Figures reflect
only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Decisions
4
Published determinations
Maladministration rate
50%
Decisions with an adverse finding
Severe maladministration
0
Most serious findings
Compensation ordered
£550
Total across decisions
Adverse findings
2
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 4
published decisions.
No maladministration2
Service failure2
Mediation / settlement1
Gosport Borough Council's maladministration rate (50%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for disabled adaptations. The Ombudsman has also considered the landlord’s complaint handling..…
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports about damp and mould at his property.. Total compensation ordered: £200.
The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of ASB and noise nuisance. This Service has also considered the landlord’s…
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the disposal of items in the resident’s property following her death..
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