Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Gosport Borough Council's maladministration rate (80%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202524175 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports about a neighbour's dog barking, due to the absence of an agreed action plan, failure to provide noise-nuisance diary sheets,…
202338597 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's request for disabled adaptations, as it appropriately relied on the Occupational Therapist's assessment and repeatedly sought the…
202314200 Local authority / ALMO / TMO
The complaint concerned the landlord's response to the resident's reports of damp and mould. The Ombudsman found a service failure: the landlord did not evidence arranging a survey of the radiators (particularly the…
202204534 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of ASB and noise nuisance reports, its record keeping, and its complaint handling. The landlord failed to develop an action plan, keep adequate records, or…
202017234 Local authority / ALMO / TMO
The Ombudsman found no maladministration by the landlord in its handling of the disposal of a deceased tenant's possessions. The landlord followed the correct legal process to end the tenancy and dispose of items,…
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