Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Grainger Trust's maladministration rate (0%) is lower than the average for comparable landlords (68%) across published Ombudsman determinations.
202111324 For-profit provider
The Ombudsman found no maladministration by Grainger Trust regarding the standard of redecorating work after a leak (the landlord inspected, found it sufficient, and offered paint) and regarding handling of toilet…
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