Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 14 published decisions.
Grand Union Housing Group Limited's maladministration rate (86%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202301029
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of: Repairs to the resident’s boiler, a leak from a pipe, and damage to a ceiling. The resident’s concerns about damage caused…
202220883
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the disposal of the resident’s personal belongings stored in a communal meter cupboard. The Ombudsman has…
202205396
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s repairs reports about: Leaks to gutters that led to a damp wall in the…
202215462
The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the residents’ reports of a neighbour dispute. The landlord’s handling of the complaint.. Total compensation ordered: £200.
202204738
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of a neighbour dispute regarding her right of access. This Service has also considered the landlord’s…
202120857
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s purchase of their home through the Right to Buy scheme..
202212586
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of no heating following the replacement of her boiler.. Total compensation ordered: £50.
202205220
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202205220 Grand Union Housing Group Limited 14 October 2022 Our approach The Housing Ombudsman’s approach to investigating and…
202108321
The Ombudsman found severe maladministration, reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord’s handling of repairs to the property (including to the windows, bathroom and…
202110790
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about the conduct of occupational therapists who visited her at her home..
201906126
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : The landlord's handling of the resident’s request to move properties. The landlord's response to the…
202014248
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the residents’ reports of an odour coming from their water tank..
201913972
The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s response to the resident’s report of disrepair in the property, primarily: The dormer windows…
202006565
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision not to replace the resident’s carpet..
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.